pitboss-grills.comReviews of pitboss-grills.com

I've purchased my first and last Pit Boss smoker/grill. I purchased my 1600 Pro PS1 on 5/30/2022. Since the date of purchase to 10/30/23, Pit Boss has sent 6 ignitors (3 of which were the wrong ignitor and 1 fried the PID), 6 PID controllers (2 which were the wrong part) plus other parts. Today I received what was supposed to be a replacement ignitor. Guess what, yep wrong part. They sent me an ignitor for a Louisiana grill. Today was the sixth + time Pit Boss has sent me the wrong part. I brought that to the customer rep's attention. I asked him to expedite seeing how many times they've sent the wrong parts. All the rep said was "I understand your frustration". Apparently satisfied customers are not very important. I'm fed up with the quality of their parts and their customer service. I can only imagine what will happen when my warranty is up. If I've had all these parts replaced under warranty, what is going to like when the warranty expires ($$$$)?

Bought PB820 competition series smoker in Aug. 2022, seasoned upon first use, covered, and cleaned after every cook (5 total at the time), the unit rusted on the outside of the barrel where the lid meets the barrel. Called PB and was told its cosmetic rust and not under warranty. Fast forward ~2 mo. later and more rust on the outside of the barrel. Used high heat Rustoleum paint for grills after properly sanding the spots down to clean metal. 3 months later and the rust came back. Redid the paint & sanding, rust came back. Metal is oxidizing and the lid & barrel must have a metal reaction with each other. Called PB 10/19/23 show more rust spots and that the 2nd paint coat did not help. Told its not under warranty & I could still use the unit to cook. They offered $50 gift certificate online for my trouble. I want a new unit as the metal is defective on this unit. Going to buy a Traeger as many of my friends who have them (much older than my unit too) have not experienced any of the issues I experienced with my PB420D unit nor the rust occurring with the PB820. This is the second and last PB smoker I will own!

It is one of the worst grills I've ever bought in my life jams up all the time I've maybe smoked five things on it before I started having argue problems followed all the directions from the beginning and I would not recommend them

Have called 3 times, worst money I have eve spent on anything. Almost a grand spent and their Laredo is truly a POFS. Do not waste your hard earned dollars on this so called smoker.

I bought a pit boss copperhead, and used it for 3 hours. After 3 hours the igniter failed and shorted the control fuse. I replaced the fuse and contacted customer support where they told me they would send me a new igniter. I've now waited 3 1/2 weeks and still haven't recieved it. I've contacted them again twice and got the same BS responses saying it would be coming soon. I will be returning it to Walmart this weekend before the 30 day return policy expires and will never purchase from pit boss again. ABSOLUTELY DISSATISFIED

After three years of minimal usage, started having temperature accuracy problems. I chalked it up to ambient temperature fluctuations and wind. Every once and awhile the temperature would do okay. We moved to a location where the grill is more sheltered but when I went to smoke some meat, the readout said it was fluctuating between 230 and 275, way too hot for smoke. I shut the unit off and used the charcoal grill. A few days later I started the Pit Boss up again and again it wouldn't smoke. Contacted customer service and they sent out a new probe. I installed it per instructions and tested it. Set the stove to high, waited until it reached 500 and turned it to smoke. The temperature again hovered between 230 and 275 for ten minutes and I kept watching it to see if it would trend down. Suddenly it began climbing, 300, 350, 400, 450, 500, 550, 575 and I pulled the plug. I could hear the flame roaring inside and didn't dare open the lid beyond a crack, but I had to open it to let the heat out. The grill is now useless. Contacted customer service again, twice, and no response. You decide for yourself if this is a grill you want to purchase. My experience, it works until it doesn't. When it does you contact customer service and the send you a cheap fix. The cheap fix doesn't work. I have a hazardous grill and contact customer service two times more with no response. One note, the slope up the flame "shield" inside under the grilling area slopes upward toward the probe and the pellet box where the circuit board is. I suspect the head directed to that area damages the board and that would be the real way to fix it. Charcoal is probably my next grill.

I purchased 30 rubs and received them expired almost 6 months. I contacted the company via chat and after they checked the photos that the product was really expired, they said that I could return it and that the refund would be made after they received the products in their warehouse. The only caveat is that the return shipping cost is between $25.00 (USPS) and $29 (UPS) and would be at my expense and non-refundable. So Pit Boss doesn't care to sell expired grocery goods and the customer pays for their incompetence. Maybe Pit Boss is waiting for someone to die after eating their expired products to start taking this kind of thing more seriously - the same goes for the authorities who should inspect companies.

Junk! I paid almost a 1000$ for the pitboss 8 in 1 smoker, and after waiting for almost a month to use because I wanted a cover first! Went to use it and the auger motor was siezed! After dealing with customer care they confirmed it was a bad auger! Sent a new one that I had to install it still didn’t work now they’re saying maybe a motherboard! I’m not touching it again and now I have to fight with Canadian tire to return it waiting for there parts and responses I’m past the return date! Pitboss didn’t even offer any discounts or anything for my time and frustration other than sorry must be frustrating!