pitboss-grills.comReviews of pitboss-grills.com

I am writing to express my extreme dissatisfaction with the service and overall experience I have had with Pit Boss Grills. The events surrounding my purchase, as well as the subsequent customer service interactions, have been beyond disappointing and have left a lasting negative impression on your company. My wife purchased a Pit Boss grill for me as a Christmas gift, but the lack of communication and transparency regarding shipping completely ruined her holiday. She was informed that the grill would arrive after Christmas. However, two days before Christmas, I witnessed a delivery vehicle unloading the marked grill. This was confusing and upsetting for my wife, as she had been checking the shipping information through the store and received no updates. Adding insult to injury, she later checked your website and discovered that the price of the grill had dropped by $100. When I assembled the grill, I attempted to use the instructional videos provided on your app, but they were inaccessible and did not work properly. Thankfully, I was able to find videos on YouTube. Once assembled, I discovered that the grill's control board was not functioning correctly. This led to a frustrating series of attempts to contact customer service, which took two days to get through. While I eventually received a replacement control board, it took an unacceptably long time to arrive, again without any tracking information provided. Unfortunately, this replacement did not resolve the issue. After another round of calls to customer support, I was informed that a heat probe would be sent as a solution. However, five days later, I still had no shipping information and had to follow up again. During my most recent call, the customer service agent attempted to blame weather conditions for the delay. However, this excuse fell apart when I explained that I live in Florida and the part was shipping from Georgia, where bad weather did not occur until three days after my order. The agent was left without a response, which was both frustrating and unprofessional. This entire experience has been a nightmare, confirming the concerns my wife had about Pit Boss's reputation for poor customer service. I regret not heeding those warnings. Furthermore, it is disheartening to learn that Pit Boss does not meet the Better Business Bureau's standards for trust. At this point, I cannot recommend Pit Boss grills to anyone. The combination of poor product quality, lack of communication, and subpar customer service has left me with nothing but a metal box in my backyard that does not work as advertised. I hope you take this feedback seriously and work to improve the overall customer experience. No one should have to go through what we endured, especially when making a significant purchase. Once a loyal customer, Chris

bought the copperhead smoker for thanksgiving. It worked one time. Control board went out and has been on back order since. I saw posts from 2021 that control boards were on backorder and they blamed it on covid pandemic. What is the excuse now. I missed using a smoker for 3 Holiday meals now probably miss the Superbowl meal too. After raising hell with customer service they offered me some spices and told me to wait. What good are smoker spices going to do without a smoker. It has been almost 2 months now. By the way the one time I used it on 2 turkeys, they weren't half as good as ones I cooked on a masterbuilt smoker. Don't waste your money.

Your App is horrible!!! My 100th attempt to use it is a waste of time. The biometric screen will not respond therefore the app is useless. I should have purchased a Treger

I am extremely disappointed with my experience purchasing a Pit Boss Grill. The company’s return policy is a complete nightmare. Once you’ve bought the item, you’re essentially stuck with it, as they do not allow returns without charging you hefty return fees. On top of that, the burden of handling everything—from arranging the return to covering all shipping costs—falls entirely on the customer. This level of customer service is unacceptable. A company that doesn’t stand behind its products and makes the return process this difficult does not deserve anyone’s business. I strongly urge anyone considering a purchase to look elsewhere. Save yourself the hassle and frustration.

Reading the poor reviews on your site about Pit Boss grills, I'm astounded. I've had mine for 4-1/2 years, and recently I've had a few issues - the combustion fan stopped, and the firepot has burned through in a few places. I called Pit Boss, they cheerfully and quickly sent the replacement parts at no charge. Then, after replacing the fan, the circuit board went out; I called again and they promptly sent that out, too. No weaseling around, trying to blame the problem on me, or anything like that - just prompt, cheerful service. I've had nothing but excellent service from them and highly recommend their product.

I placed an order for 2 Rib membrane remover tool on 10-16-2024 for $19.41. Char bed my credit card on 10-16-2024. I have never received the order, it is now 12-05-2024. I was going to purchase a pellet grill, but it will not be from this company. This is a bad company ,stay away from them

Just purchased a pitboss grill it say on instructions not to return to store.called customer service told them my grill was damaged when unboxed .metal shelf was bent the man at pitboss said they don’t warranty that.he said to use a rubber mallet and knock it out.or take it back to the store a184 pound grill I’m a senior citizen.Thanks for everything pitboss you will never get another penny from me Steve

Bought a Pitt Boss Smoker PBV3A1 from Menards on 6/16/24. Used it once until today Thanksgiving. Temperature gauge on front of smoker never got above 180 degrees. Called service at Pit Boss and Representative told me that basically the thermostat is a decoration piece. Started smoking 4 turkey breasts at 11:20 am and it was 5:15 PM by the time they were done. Ended up having to cover both vents on the back to keep the heat in. Temperature outside was never below 34 degrees the whole time. Had to go buy a stove thermometer and stuck my fryer temperature probe thru the aluminum foil I covered the vent with. $277 piece of junk and I'm stuck with it