A S.
Incompetent service and expensive
I started the program in August 2014 with on time monthly automatic drafts from my checking account. Everything was on track to complete by July 2018 (as stated by my contract). I even received a call in July to state that with the last payment I will have graduated from the program. Well, fast forward to August 2018 as I looked for a mortgage (since my credit should be *much better now* that I have completed the program). Much to my surprise when the mortgage company told me I have 2 outstanding credit card debts over 12K! I couldn't believe it and said it must be a mistake as I've completed a debt consolidation program with those credit cards. I promptly contacted Pioneer and let them know the issue. Here's where it begins to go downhill - the rep said on one of the accounts the firm closed down and returned the last 3 (!) payments totaling only $353 back to Global Client Solutions; what's worse is that this happened in 2016 and NO ONE mentioned this to me! As a matter of fact, I was told the account was "complete" during one of my monthly check in calls. Why did it take 2 years (at the time) to find this out?? They lied! On the other account, the very last payment, only $245, was NOT SENT to the law firm (despite the funds withdrawn from my account). So, I find out ON MY OWN that TWO accounts are NOT paid due to their error and is being reported at almost triple the amount owed to the credit bureaus!! It is now APRIL 2019 and they have not corrected these errors and closed my accounts. The Global Client Solutions account is still open, charging fees, and every call to Pioneer ends with the rep says "my supervisors have forwarded this to our payments dept to have them resolve it. Give us 3 business days and someone will call you." Of course this NEVER happens and I call after 4 business days to go through the SAME conversation with another rep. I am so frustrated as the creditors state they can only work with Pioneer as the settlements are with them and NO ONE knows what happened to the funds that should have gone to those companies!! Why was I never notified about those returned checks in 2016; why did they continue to send them after the first one came back; why was the VERY LAST PAYMENT not sent to the other creditor, why is this taking so long to resolve?? I NEVER missed a monthly payment and even provided additional funds when contacted by Pioneer to add to the account so a settlement could be reached quicker. I want a resolution to these issues THIS MONTH (April 2019)!!. No one should be lied to when they sign contracts and keep their end of the bargain. Do not use this company and find another way to resolve your debts!! UPDATE: It is now June 2019 and these issues are STILL.NOT.RESOLVED! I am so upset by the lack of response from this company to handle issues that were THEIR FAULT. It is almost one year since my program was scheduled to complete (July 2018), and I will continue to resolve this situation! Maybe I need to take legal action in order to have this company keep their end of the bargain.
Response from Pioneer Law FirmApr 8, 2019
Hello We would love to research your account so that we can address these concerns with you, please email your account info to [email protected] and someone will follow up with you shortly.