Rhonda
Great customer service.
As far as the customer service representative that I spoke with, she was awesome. What I really am frustrated with is the hold time. Last week I called, held and left a request for a return phone call twice. Did not receive a call from Pioneer. Yesterday morning, March 22, 2021 I called and requested a return phone call in the morning and never received one. Later around mid day, I called and decided to hold for someone. I held over an hour to hour and a half before I got the representative. Wow.... too long..
Response from Pioneer Law FirmMar 24, 2021
Hello - Thank you for submitting your feedback to our recent survey. We appreciate your insight as a valuable client, and we will use this information to improve our processes as well as our future client experiences. Warm Regards, The Client Experience Team