From the beginning Pioneer staff was very attentive, helpful and patient while dealing with all aspects of my case. They were always available to discuss my case and I didn’t have to worry about the creditors coming after me because Pioneer handled everything.
JE
Jenn
Pioneer helped my crediit
Pioneer helped me clean up my credit card debt. It wasn’t quick but I stayed consistent with my payment plan and got it all taken care of.
VL
victoria L.
All the staff are always kind and…
All the staff are always kind and caring and spend time talking to you. This was the very best choice I ever made. Today Jason R. Was kind and courteous and took time to answer all my questions. I have actually recommended you company to a couple of my friends. Thank you Pioneer for giving me a piece of mind!
Response from Pioneer Law FirmJan 10, 2019
Thank you for your feedback Ms. Lopezrogina! Jason prides herself in providing quality professional service to all of our clients. As always, we are here to help and it is our pleasure to serve you.
LB
Linda Byerley S.
Horrible service
Horrible service. Won’t answer our calls, emails or letters. Scammers don’t use this company.
JP
James-Ponchatoula,LA
Worse the more you suffer!
Since my last review (which seemed to get more attention than any of my calls), I initially received weekly calls asking if anyone from the legal department had called me concerning updates on negotiations...never did, and eventually they stopped checking with me (may have something to do with me suggesting they CALL THEIR OWN PEOPLE before calling for me to answer that question!), No one could answer why there was ZERO "negotiations" as far as reducing what I owed to anyone (the best they did was set me up in payment plans for more than I paid directly to debtors before, thereby adding their fees/handling ON TOP OF the ridiculous charges I paid for 18 months. I STILL have major bills they haven't "negotiated", primarily, they say because I need to give them even more money to bargain with! Pioneer is a scam, all crooks, and are bleeding me dry-their deduction is the first pulled from my checking account, and shortly after I'm in a negative balance, credit ruined, and no glimmer of ever getting out of debt.
Response from Pioneer Law FirmOct 3, 2018
Hello James
We're sorry to hear that you have not had a pleasant experience with our firm, your feedback will be shared with our management team, as we know account updates and communication is an integral part of the program. We understand that anytime your creditors take litigation action it can be stressful, however, know that we are here for you and we are working diligently to resolve this matter. We understand you are eager to resolve your debt, but please remember this is a multi-year program so it does take time to accumulate funds into the program before we are able to settle with your creditors. Once the appropriate funds have accumulated, and we have settled your legal accounts we will work directly with your other creditors to obtain settlements, at that time and of course will be in touch with you throughout the length of the program.
RD
Robert D.
So my account was to be closed out last…
So my account was to be closed out last month and the balance in my GCS was to be returned. Didn't happen.
And because of that, they took out another month's fee and tried to pay one of the creditors when it was obvious there wasn't enough in the account.
JL
JustBFair L.
Im learning that Pioneer Law Firm did…
Im learning that Pioneer Law Firm did not pay off the credit in full as they stated, i have email confirmation as well. Do not trust PLF, i am going to have to go through BBB again inregards to the lousy services they provide.. Terrible service!!!
Response from Pioneer Law FirmSep 18, 2018
Hello JustBFair,
We're sorry to hear that you are unhappy with the services we provide, and we will be happy to address your concerns with you. As a reminder, we are a debt resolution company. Our primary goal is to save you money by settling the debt for less than what you owe, and not for the full balance unless it is otherwise stated in your settlement terms when accepting a settlement. We will be glad to discuss this further, please email your account information to [email protected], so we can contact you and address any and all concerns you have. Thank you for being a client at Pioneer law firm we look forward to your email.
TF
Thomas F.
Biggest financial mistake in my life
Update: They said in their reply that they would reach out to me. They never did, and it's been five years later. I'm just putting this on here hoping it'll help others from making the same mistake I did. Don't fall for their scam! I was paying them the same amount I had been paying to my credit card companies prior. Work with them and they will work with you better than these scam artists ever did!
When I became disabled at work, I looked for a debt consolidation loan. Pioneer Law Firm offered their "services", and at first they sounded okay, and a way out of trouble I had gotten myself into. When the guy came to our house and had me sign the papers, I asked him, "But this is less than I owe on my cards." I was stupid enough to think that this was still a debt consolidation loan, not a debt relief program. He told me how the big bad banks have been screwing us over for years with interest rates, and we shouldn't have to pay it.
Well, the banks have nothing on the people at Pioneer Law Firm. I originally had over $25,000 of debt in their program. When debt collectors called me, I referred them to Pioneer as I was told to do. One lady sighed and said she was sorry, it was the worst thing I could have done. I asked her why, and after telling her I gave her permission to tell me more, she offered me such a better deal than what Pioneer has been able to get from any of my creditors. And then when I called Pioneer and asked them to take that card off the list, the person on the phone actually sounded upset! But that's not the issue.
The issue is that this week I will make my last payment with them. I will have about $23,000 drafted out of my account. Of that, only $11,000 has gone to my debts, with more than $12,000 of debt coming back to me to handle on my own. There's another $1,500 sitting in my account that I believe will come back to me, unless they find a way to grab that as well. The rest of the money, over $9,000, went to fees! 39% of the money you pay to get out of debt will go to fees people. That's higher than the highest of interest rates! This is the biggest financial mistake of my life that I have made. I am making it my life's goal to warn off as many people as possible about Pioneer Law Firm. I paid over $23,000 for them to settle less than half my debt. Think about that.
Edit a year and a half later. They said I would receive a follow up shortly, and I never did. I'm doing this in hopes that other people see this now when the economy is going bad all over again. Please please please find another way out of your debt! Call and work with the companies! Anything is better than paying the same amount and having 40% of it going to these guys. At the end you'll still owe money and your credit will be ruined for 7 years. Please learn from my mistake.
Response from Pioneer Law FirmSep 13, 2018
Hello Thomas
Thank you for your feedback, Pioneer Law Firm apologizes for any negative experience you have had during your program. Here at Pioneer, we are focused on settling your debt for less than you owe, we want you to pay the debt back, but our goal is to negotiate a payment plan so that we can save you money on each debt that we settle. We know there may be times when your creditors try to discourage you from using our program, simply because they know the tactics we use works and will help you on your journey of repayment much faster and ultimately save you money. Please remember the goal of your debt collector is to collect what is owed not save you money. We apologize if the representative you spoke with did not make you feel at ease when you requested to remove a debt, this will be communicated with management. Regarding the three unsettled debts, we have partnered with our negotiations manager and his team will customize a plan to settle your remaining debt and graduate you from the program. You can expect a follow up from us shortly regarding this.