Pioneer Law FirmReviews of pioneerlawfirm.com

Kami was extremely courteous, knowledgeable, and confident in her ability to answer my questions about my account. She quickly and effectively addressed the issue and resolved the matter within minutes. Kami represents the top 5% of excellence in customer service. Kami and Tyler are an asset to and represent the company well. Tyler has been responsive to customer service emails regarding additional questions in order to clarify and support. Teamwork at its finest. I am taking the time to complete this review because this has not always been the case with other representatives over the past years. Kami and Tyler have significantly improved my opinion of and renewed my faith in this company and the program.

Disappointed in services. I called earlier in the month of May to skip that months payment due to lack of funds to pay both my rent and payment. On the 22nd noticed that the funds earmarked for rent had been deducted from my bank account. After a call was reassured that the funds would be returned. After several calls and three weeks later am told to wait a additional 5 days to find out the outcome. And will be subject to pay a late fee because of this error.

Even though I would not rate Pioneer as a five (too many problems in the program), I would definitely rate the young lady I talked to on the telephone today, Carina, a 5! She was extremely helpful and answered all my questions in a professional manner. She sent out the appropriate emails and talked to different people to help me straighten out the fact that I am ending this program. I have talked to several people over the past 4 and 1/2 years with Pioneer and she is one of the best! Thanks Carina for all your help today :)

Pioneer Law Firm was very attentive while their initial upfront payments were being collected. Following that period they have ABANDONED me and never return phone calls. At times I have been on hold for nearly an hour only to receive empty promises that someone will return my call to address my case. For over a year they were telling me everything was on schedule, however they forgot to negotiate with one of my creditors. Now after payments for 48 months, I have no resolve. When I needed a lawyer, they declined to represent me, even though a retainer fee was being paid. What is the point of paying for services that are not actually accessible or available? In addition to the retainer fees, you will also be responsible for service costs, a monthly legal administrative fee, a monthly banking fee and delivery fees for payments made to creditors. I would not recommend this firm as they are unorganized, inefficient and misleading.

I've had alot of difficulty resolving a problem I had with Wells Fargo, the representative I had would not return my calls. I've been dealing with this since May.I still have not received my graduation package or refund.

The Pioneer reps are always helpful and courteous when asking or providing account information and settlement details. I just wish the on-hold phone time during peak hours was faster in giving me the option for a call-back, as I had to wait over 10 minutes to get that option.

The consultant did an excellent job and instilled some hope in what seemed like a hopeless situation

I have been waiting to fill this out because I have begun to lose faith in your company. I have had terrible success at contacting you and accomplishing goals. It took months and several calls to make a lump payment to you. I knew there might be a last payment because you could not guarantee a total. It was by shear luck I noticed there would be one last payment due to finish everything off and there was not enough in the escrow to cover that. Nobody contacted me or tried to set up for a last payment. I don't know what would have happened, but I bet I would have been completely screwed. As it was when I called (always a 45 minute hold to talk to a human) I was told there was no way you could receive the payment in time. After the operator conferred with a manager it was determined I should contact the final creditor and pay them directly. I tried and they were to busy to talk to me so I called you guys back (again 45+ minutes). The operator had no idea what could possibly be done and went again to a supervisor who said all I could do was deal directly with the creditor. I finally got to the creditor and they said they could not talk to me because you guys had power of attorney and they would not tell me anything else. Again I called you (again an over 45 minute wait for service) this time I got somebody who knew something (oddly enough not a supervisor) I believe his name was Kevin (I'm sure you can look it up as he was the last person in your organization I talked to). He contacted the creditor while I waited and helped make a direct transfer from my bank to them. I really fear I would have been hung out to dry if I hadn't noticed what was going on. You never tried to speed up payments to creditors when the money just sat there. I was charged monthly fees even in the last month when I had to do everything. I'm grateful for getting out of debt and I'm slowly on the road to getting a decent credit score back, but the customer service has been quite lacking. Kevin (or whoever it was) deserves a ton of recognition for saving me and getting you guys to 3 stars.