PINGReviews of ping.com

I went for a fitting as I was taking up golf and I wanted PING, I was measured and given advice on what clubs to buy, however they sold me a full set along with Hybrids too! so I felt fleeced, £1800 later!!! a year later still having only used the clubs a handful of times, I just couldn't seem to get it right, so I went to another PING fitting day and was told that the Clubs were in fact the wrong size and I was given the red dot when in fact it should have been the Black dot. I was very disappointed as not only was I mis sold golf clubs but it totally knocked my confidence as the clubs were too big for me. I contacted PING customer services in September but I am still waiting for a reply. This is very disappointing and the after sales and customer care as been shocking for such a major company who must make thousands!!! I really thought that I would at least get an acknowledgement but NOTHING! Regardless of whether I am a Pro or not I am a customer and all should be treated the same. I would love PING to contact me and hopefully sort out my issue as I love Golf and want to continue with the sport.

I bought the Ping Hoofer Lite bag which I thought would be the ideal bag as I only carry 12 clubs. However, I have never experience clubs getting tangled and stuck in the bag quite like this. It’s a 4 way divider and I have 3 clubs in each slot and it’s really bad. Maybe this bag is aimed at 10 clubs or less, but if you carry more than this I would avoid this bag. It will ruin your grips and shafts in no time.

Had issue with my ping G430 Driver, cannot fault there response and resolution, perfect

Similar to another customer on here, I purchased a Ping DLX cart bag from Snainton Golf. After less than a month of use (I only play once a week!), there are wear marks where it sits on the trolley. I contacted Ping directly who were less than helpful, telling me to send back to Snainton where I purchased it from. I did this and after waiting 2 weeks, Ping have said it is the fault of the Motocaddy trolley I put it on!!!??? I have a Motocaddy M5 GPS which has been excellent. I had one of the Motocaddy dry series bags on it for nearly 2 years without a blemish. Wish I’d have kept it!! For a premium golf bag that cost in excess of £200, I think this is a disgrace. I’m not entirely impressed by Snainton golf after this either. I’ve been shopping with them for many years including purchasing this very trolley. 🤷🏻‍♂️

I have previously purchased from Snainton Golf, and impressed with their service and good customer attitude. I gave them 5 stars. Recently, I got a quote for an additional PING iron to supplement a set I had previously purchased. I provided the serial number code for the irons, agreed a price and informed by Snainton Golf that they would place the order with PING on the Friday, and they would get in touch when they arrived. (After the weekend). After waiting a week, (on the 2nd Friday) I had heard nothing, so phoned up Snainton Golf again, to be informed, that the order had been placed with PING, but they hadn’t put it on their system. But PING had agreed to Priority build the club and prioritise it so it would be shipped after the second weekend. After waiting another week, (on the 3rd Friday) and with no update from Snainton Golf, I had to call them again to establish the situation. They cleared blamed PING, saying the PING currently did not have the right length of the type of shaft to match my set, but said they could utilise a longer shaft, modify this and get it to me, within the week. I verbally cancelled the order with Snainton Golf, and placed the order with the Golf Pro at my local Golf Club. This was done on the following Tuesday, and PING delivered the club, within 4 days. Whilst Snainton Golf were the customer focused part of the supply chain, I am unsure who was really at fault, but listing this same report on both TrustPilot Accounts I have given 2 stars ★★ to Snainton Golf, as they should have been chasing my order throughout, and 4 stars ★★★★ to PING, as my custom fit irons have lowered my handicap, and they evidently need to aware of this failure of delivery to tighten up their supply chain situation with their multi-faceted supplier relationship.

I recently purchased a new Ping Bag.While out on the course it started to rain. I pulled out the rain cover Ping provided with the bag. I discovered one of the fasteners that should have been attached to the bag was missing. I called Ping and spoke to NickB. He requested a couple photos of the problem area and the ID tag attached to the bag. Upon receipt of the photos, Nick initiated a new bag replacement order. That’s Customer Service over and above anything I imagined. In addition, Nick is a wonderful person to work with if you ever have a concern. It’s my experience that Ping is a leader in Equipment Quality, and Customer Service.

Returned two year old 3 and 7 wood G410s that had gone rusty, even though I never leave the hardcovers on. They cleaned the 7 wood and replaced the 3 wood. I cannot fault their customer service.

I bought a Ping golf bag and after the first year the bag has faded. Everyone thinks the bag is very old. Everything on the bag zippers and pockets are in great shape. The bag just looks like it’s been around a long time. Perhaps Ping shouldn’t sell brightly colored bags in the Southwest as the UV light discolores the bag.