PING is an American manufacturer of golf equipment, based in Phoenix, Arizona.
PING (ping.com) has 50 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Tom
Bag Warranty Replacement Emailed Ping about my golf bag fading so quickly and they said they would replace it when I sent picture of it with side pocket cut out. Had a golf tournament so had to wait a few days before I was ready to do that. Emailed 3 times telling them i was ready to cut and send picture and just wanted them to confirm everything was still good and never could get a response
Dan
Bought a Ping G425 driver. Had it for 10 months with minimal use. Standing on the tee box one day, leaning on the driver and the shaft snap in half ( only weight 160 lbs.) Called Ping customer service and was honest about how it happened. They said it was not a warranty issue. Wow, been a loyal Ping user over the years…no more.
Randy K.
Long time Ping customer. Weight on rear of my G425 driver broke off. Took club into my retailer (Modern Golf). Two weeks later receiver a new G425 from Ping. What more could you ask for. Great to see a company stand behind their product. Thanks Ping and Modern Golf.
Evan S.
Ping USA customer service = Great. Ping Canada customer service = absolutely awful. I have my almost brand new g425 driver head break on me and my experience dealing with CS representatives from Ping Canada were borderline terrible. They offered me no help, acted like I was wasting their time, and left me out to dry. I expected at least a similar CS experience to the ones you get from other top golf brands like TM, but nope. Just understand if you buy a Ping product, you’re on your own if it breaks. Almost as if their warranty is fake.
Returning C.
Having splashed out on a new set of Ladies Ping G2 irons ( first time using Ping), I was absolutely horrified when the head of my Pitching Wedge came flying off during a competition about 2 months after purchase. I had purchased the irons through my Club Pro shop so returned the club to them at the end of my round and the club was then returned to Ping for repair. Subsequent liaison with the Ping Customer Service Team has left me even more frustrated. Still waiting on a reply from a written complaint and on checking to see what stage my repair was at was told by Simon, Complaints Supervisor that as per their Customer Policy he could not speak to me and provide an update until he got approval from their customer ( ie the Pro Shop ) to do so!. Simon did get back to me after getting the required approval and told me the club was ready to leave their factory after repair. Needless to say this is the first and last time I will be purchasing anything "Ping".
Clive B.
had a bad fitting of Ping P710 irons returned directly to Ping Europe , who altered my irons from green dot to blue dot. only charged carriage!! and turn around door to door 5 working days !! Fantastic A1 service thank you!
Larry O B.
Bought g425 driver ten months and weight snapped off ,i brought club back to shop and at the moment i have been waiting 5 weeks for a replacement head. The shop owner was terrific. All it needs is a screw and weight. All they have to do is tell shop give him a new driver head and we will credit you for it. Good Lord!!!!!!!
Torkil P.
It's the poorest service I've ever received and I bought my last Ping set. It's crazy that you can not exchange a golf club within the warranty period, despite the fact that i have only played with it and not used it for anythink else. Bad company, do not buy such a crap.
