PINGReviews of ping.com

Poor customer service need new caller rude calling me lier do late delivery

Bought a set of Custom Fit i530 irons and the PW came with the incorrect head on it (correct grip, shaft, lie, serial no.). Ping refused to rectify the problem stating they 'had no record of an i230 with the serial number given' - obviously not, because it's supposed to be an i530! This is my third set of Ping Custom Fit Irons and will be my last. As much as I love them, the customer service has been a pain and resulted in having to pay for an i530 PW to replace the i230 as I was finding myself in need of it and getting no further forward with Ping.

I went for a fitting as I was taking up golf and I wanted PING, I was measured and given advice on what clubs to buy, however they sold me a full set along with Hybrids too! so I felt fleeced, £1800 later!!! a year later still having only used the clubs a handful of times, I just couldn't seem to get it right, so I went to another PING fitting day and was told that the Clubs were in fact the wrong size and I was given the red dot when in fact it should have been the Black dot. I was very disappointed as not only was I mis sold golf clubs but it totally knocked my confidence as the clubs were too big for me. I contacted PING customer services in September but I am still waiting for a reply. This is very disappointing and the after sales and customer care as been shocking for such a major company who must make thousands!!! I really thought that I would at least get an acknowledgement but NOTHING! Regardless of whether I am a Pro or not I am a customer and all should be treated the same. I would love PING to contact me and hopefully sort out my issue as I love Golf and want to continue with the sport.

Paid extra to have it shipped in a week, 2 weeks & still don’t have tracking on the item. Trying to talk to support & they are off for the entire month of February for Chinese New Year, so I can get no response at all.