PING is an American manufacturer of golf equipment, based in Phoenix, Arizona.
PING (ping.com) has 50 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Matthew L.
Iona set of ping raptures The emblem on the back is starting to peel away. They weren’t offering anything to help out my situation. I think I’m gonna have to give up on ping. Truly sad moment in my golf history
Andrew R.
Customer Service you expect and more. Unfortunately one of the weights has dropped out from my i20's which I got from Ping 15 years ago, today I went to their UK Factory and it was replaced for me in 20 mins. Not many companies would still be helping people 15 years later. Big Thank You and I'll be sticking with Ping products in the future.
daniel H.
Really poor experience with the returns team. I bought a Ping golf bag off the American golf website and it has a damaged zipper which needs to be repaired. Both American golf and Ping are refusing to do the work or refund the item. In future i will be avoiding both Ping and American Golf and using Halpenny instead. Awful customer service experience
Gman
Disappointed in Ping customer service! Purchased a set of ping i210 irons along with G400 3, 5, rescue 4, and driver from retail ping dealer in 2020. This crack in the face happened to my 3w last week. Not abused just normal use from a 90mph driver swing speed 9 handicaper. I was told by ping cs rep, “that nothing is indestructible”, sorry but we can’t help you. BTW, I registered every ping club I purchased at that time on their website. CS rep said that was only for club specifications on their end and the customer’s own personal records. Basically a waste of customer time. IMG_8139.jpeg.c43d1b35ddb6c237bfd018f42e5fc950.jpeg I have been loyal to Ping through the years but not anymore. Will definitely be looking elsewhere for my next set………….
Christie B.
Paid extra to have it shipped in a week, 2 weeks & still don’t have tracking on the item. Trying to talk to support & they are off for the entire month of February for Chinese New Year, so I can get no response at all.
Tony
Crap company, two months for one club ,a off the shelf 7wood still don't have it when/ if, it arrives I'll say I don't want it and go somewhere else. Fxuk ping.
Bob M.
I made one phone call to Ping Customer service, and i explained the issue i was having (the shaft was loosening from the hozel). They emailed a fed ex label and I shipped them back, and within 1 week I was playing with them again. They did a fantastic job and they all looked brand new. I bought them about 2 years ago.
Har H.
Have tried to contact Ping through various methods never get a reply… Have asked them why my Ping G425 driver can never adjust… it’s always seems to be stuck.. was altered once by Clydebank American golf where I bought it… as it was stuck… now having to try and prove this is an ongoing issue… when it’s a common problem…
