PINGReviews of ping.com

I have previously purchased from Snainton Golf, and impressed with their service and good customer attitude. I gave them 5 stars. Recently, I got a quote for an additional PING iron to supplement a set I had previously purchased. I provided the serial number code for the irons, agreed a price and informed by Snainton Golf that they would place the order with PING on the Friday, and they would get in touch when they arrived. (After the weekend). After waiting a week, (on the 2nd Friday) I had heard nothing, so phoned up Snainton Golf again, to be informed, that the order had been placed with PING, but they hadn’t put it on their system. But PING had agreed to Priority build the club and prioritise it so it would be shipped after the second weekend. After waiting another week, (on the 3rd Friday) and with no update from Snainton Golf, I had to call them again to establish the situation. They cleared blamed PING, saying the PING currently did not have the right length of the type of shaft to match my set, but said they could utilise a longer shaft, modify this and get it to me, within the week. I verbally cancelled the order with Snainton Golf, and placed the order with the Golf Pro at my local Golf Club. This was done on the following Tuesday, and PING delivered the club, within 4 days. Whilst Snainton Golf were the customer focused part of the supply chain, I am unsure who was really at fault, but listing this same report on both TrustPilot Accounts I have given 2 stars ★★ to Snainton Golf, as they should have been chasing my order throughout, and 4 stars ★★★★ to PING, as my custom fit irons have lowered my handicap, and they evidently need to aware of this failure of delivery to tighten up their supply chain situation with their multi-faceted supplier relationship.