Pilot Freight ServicesReviews of pilotdelivers.com

Horrible experience never update tracking never answers calls

Horrible company to work with. How do they even stay in business? Forget trying to contact them by phone. Why does Amazon even use these people? Companies that operate like this should be illegal....

Doesn't deserve one star! Save people the horrific experience they will endure if their items are being shipped by you, Pilot, and CLOSE YOUR DOORS! Not one person knows where my package is. First, it missed the truck, then its been at JFK for over a week, then they have to search for it because it's missing in action. Never dealt with such an incompetent company before. Heed my warning and stay clear of Pilot Freight Services

WORST COMPANY EVER. For one I ordered a kayak April 13th and it was estimated to deliver yesterday, APRIL 23!! Still not here and none of the tracking details will update!! it still says in transit. So I decide to call customer service and have been on hold for over an hour because of “higher then normal call volume and have an estimated wait time of 10 minutes” no wonder. NO ONES RECEIVED THEIR PACKAGES.. I paid over 150 for shipping but still haven’t received my package? BS I’m not the type to even take the time out of my Day to write reviews online but I’m PISSED

my order was picked up on 04/02/2021 and was set up to be delivered on 04/13/2021 than they changed it to 0419/2021 than 04/20/2021 than 04/27/2021 and they keep feeding me the same bs about id being in transit it do not that this long for items to be transported across the country. I work with shipping company's all the time for my job and have had larger items shipped fast than pilot answers the phone

What an absolutely trash company. Had a delivery scheduled for a friday, didn't show up and had no updates from Pilot at all. Tried to call customer service to figure it out and was put on hold. Which is where I am now. For over an hour. And their horrible hold message repeats over and over and over and over its so f***ing annoying. Then, it says "we are experiencing higher than normal call volume, your estimated wait time is more than 10 minutes" I've heard this message like 3 dozen times in the HOUR AND HALF that I've been on hold. More than 10 minutes? What kind of vague statement is that?!! Does it mean 15 minutes? Does it mean 200 minutes? What a f***ing joke. Worst customer service I've ever experienced.

I received an email notice of my delivery. To my surprise it was earlier than expected, thus,I had no choice but to reschedule. It was easy to do. What I wasn't expecting was the non-communication from Pilot on the day of my delivery. I waited till nearly 8pm that evening and when I called to check up on them, they weren't even open. Pilot did not even reach out to me to tell me they were not coming, very unprofessional. I found out the next morning that my package came in the same evening that it was supposed to be delivered to me. Again, why couldn't I get a simple courtesy call to tell me they were not delivering it? Seriously. At this point I had no choice but to work with their schedule. Saturday from 10-2. And of course 2pm came by and o call, again! Really. I called Pilot and they were going to email the Atlanta facility so they can contact me.. Guess when I got the call to tell me when they were on the way! Yes, 2:30. And for all I know it was because of my 2pm call to them. Professionalism and courtesy must not be their motto. Sadly this is a service that Wal-Mart provides and Wal-Mart probably doesn't care! Sad.

Poor service!! Their employees stole my 75inch TV like they’ve never seen a TV that big stupid clowns ... it’s only a TV!!! The worst part was the lack of communication of being honest!!!!