Pilot Freight ServicesReviews of pilotdelivers.com

They shipped our couch with a delivery date of 5/6, then when we called we were told it was somewhere in the port of seattle (4 hours away) and they didn’t know when it would be delivered, a week later we call to double check when it will be delivered and they said it’s sitting on a truck and don’t know when it will be unloaded or scanned in. Tracking info has nothing, we filed a claim on their website for lost pieces since they didn’t know exactly where it was, they didn’t even read the claim and sent me an email stating I have to contact the seller for lost parcels (uhh what you’re the one who lost it). Seriously incompetent. To top it off world market seems to have no idea how to conduct an investigation into it either. Going to have to do a charge back... so annoyed

How is this company still in business? More importantly, why is Walmart still doing business with them? John Hill, Zach Pollock, and Lisa Coyle should all have to serve jail time for this scam they have created. They are all no better than Bernie Madoff and his ponzi schemes. Take a look at their leadership and ask them if they've ever heard of Diversity? This company should be shut down and I hope Walmart takes the steps needed to terminate their relationship with these scammers.

I was a little nervous after reading the reviews . I didn’t have any problems with them. They answered when I called and explained why my shipment would be late. It arrived after the tracking info stopped . They had to transfer it to another delivery service to get it to my house in East Texas. Was it a bit inconvenient , sure, did I like a spoiled entitled crazy person and give bad reviews , absolutely not ! I think that’s the problem with all the bad reviews. Calm down, shipments are slow these days , it’s happening all over , we’ve been through a pandemic and things are different now. Not just for you but for everyone. Calm down on the bad reviews

AVOID AT ALL COSTS!!!!! Ordered an item from Walmart with the expectation it would be delivered a week later. Was delayed a couple days, then a couple weeks, finally delivered to Tulsa, OK. Too bad we live in Boston, MA!!!! Every conversation with them involved being spoken down to and them blaming Walmart for the delay. They finally admitted to labeling the package wrong and said they would work to correct the issue - like I actually believe that! Wish me luck!

**update they lost my mattress again and have no idea where it is, however they never called to tell us this we had to call yet again to get any information because no one actually ever calls you back when they say they will in this company. If I could give this company less stars I would. We ordered a mattress and it was scanned in multiple facilities then stated out for delivery and we never received it, tried to follow up only to find out they "lost" it, stated they would call back several times and never did and wound up calling them by far receiving some of the worst and most disrespectful customer service by two employees named Mike and Carly who easily should be fired, but doubt they will be based on reviews for this company. Needless to say its been over a week still no mattress and it's supposedly on a truck that just isn't moving, which I am sure is the honest truth.... how this company is still open is beyond me.

Ordered a pool from walmart on april 15. scheduled my delivery appointment and waited that whole day and nothing came. called their number and after being on hold for 30 minutes was told it was still in transit. tracked it via their website and it said it was picked up in illinois waited another week and nothing. contacted walmart and was told it was picked up from their distributor and that’s the only information they have and unfortunately they are now out of stock and tried to offer me a refund. but i don’t want a refund i want my pool. so i called the local office in my city and got a person instantly and she said the same thing. it was picked up in chicago and no other info. so i called the chicago office and after she put me on a “brief” hold came on the phone and told me her supervisor says that they never picked up the item and they don’t have it. and from reading these reviews it seems like this company is a scam and pilot employees probably have a lot of cool new items to use or sell and they just expect the companies you order from to just replace the items. i hope these companies catch on and stop using this company. also if you wanna talk to an actual person i suggest finding the number to the local offices where your packages are.

Wish I could give Pilot zero stars. Hands down the worst home delivery service I’ve ever had the misfortune of being a customer of. Scheduled deliveries mean squat. And if you ever get ahold of a “customer service rep” 😏, they will hang up on you if you ask where your package is. Terrible

Ordered a kayak. I took the day off from work to sign for it the day I was told it would be delivered. Never came. After waiting 25 min on hold to speak with a human I was told it was delayed but I’d receive a call before delivery so I could make arrangements. No call ever came. I then got an email saying it was delivered & signed for. Not to me, not to the address that was provided and confirmed. So someone else has a really nice new kayak while I still fight to try and make this right. Pilot says too bad so sad basically and won’t return my emails at this point or call me. My 85 year old grandmother can follow a gps to my house. On a main road, not at all complicated. If I could leave negative stars I would. Worst company I’ve honestly ever dealt with. Extremely disappointed.