Pilot Freight ServicesReviews of pilotdelivers.com

After seeing the reviews, I was nervous about my shipment, but from the time the product arrived in their hands to the delivery and setup time, Pilot Freight was very responsive, communicative and polite. Product arrived well within the shipping window and delivery people were so nice. Thanks!

The beginning started rough. Called in to verify an appointment date of 5/19 and was told delivery would be between 11-3p....requested time off so I could be home when package was delivered. 12:15p rolls around on 5/19 and still haven’t heard from driver (who is suppose to call 30 min before drop off) so I called to see update. Lady tells me appointment is getting mixed up with delivery so they’ve been working on fixing it. My delivery date was set for following Wednesday (5/25/2021) She apologized and was very helpful. Received a text same night from driver stating it will be delivered the very next day, it was loaded on her truck. Received it just as stated it would be from driver. They went above and beyond to help get my package and sooner then expected. Was getting nervous after reading all these negative review posts. Hope others end up with better experience like mine ended on!!

Having ordered a desk chair from Amazon Prime on the Monday, and then struggling to use the tracking number on the Pilot website, I decided to look in to the reviews having never had a delivery from Pilot before. Amazon had scheduled my delivery for Wednesday. An update on Wednesday morning confirmed it was out for delivery before 8pm. The chair was delivered at 5:15pm on Wednesday. I just felt it only fair to address the balance and say that I had an OK experience with Pilot and Amazon.

Just as I was about to sit down and write a negative report, the truck showed up The 2 young men who did apologize for being later than they had intended but it was still within the appointments window. And rather then drop it at the curb (street) they rolled the refrigerator under an eaves. Nice experience