Pilot Freight ServicesReviews of pilotdelivers.com

I am expecting a delivery from a Lowes purchase 6/28/21. I have not received my delivery and each time I call Pilot for an update I am told a different story. No one ever calls me back. Lowes is no help either. If I could give them less then 1 star I would. Horrible company

First, they never returned my call for delivery scheduling, then the driver DUMPED the 100lb+ package (large patio table) ON THE SIDE of the ROAD by my mailbox which is OVER 100 YARDS from my house. I have a very clear driveway (with easy pull-through) up to the house, but the driver was too damn lazy to bring my package up to the house. I have NO WAY of getting this heavy box to my house! I have no one to help me load it in my car even. This is despicable and lazy. I will do everything I can to spread the word of my treatment with this company and I also will never buy from Lowe's again for using this delivery service. And my experience with Lowe's is another debacle.

My order was shipped on June 11,2021. It arrived in Groveport Ohio on 6/22/21. It took 11 days to get from Florida to Groveport,Ohio. Tracking showed it would arrive on 6/21/22 and then said it was delayed and would arrive on 6/24/21. I have called to see when my order would be delivered and each time I talk to someone I get a different story. Waiting on the delivery driver to call me to tell me when it would be delivered. 17 days and counting and haven't recieved my order. Will not order anything that uses this company to ship. Would NOT recommend using this company!!!

I have ordered on Lowe's a table and they have send a tracking through Pilot Freight services. The shipment was ready by June 2nd, but only started after my first request for update ( their tracking system has no update at all) then ok, it was coming from Florida, may take some extra days in the truck until arrives in Michigan. Well on June 17th I have requested another update (tracking information online had no changes neither a confirmation that was in transit). I received at the same day a confirmation that just arrived in Romulus, Mi on the 17th. Now from Romulus which is half hour from where I live there is no information and I just received in the email that could take few days (???) to arrive. The original ETA was June 9th. I understand delays can happened but they mentioned over the phone it's a busy period if they said upfront they would take a month to delivery in the first place I would not even buy it. It's unbelievable how bad their service is and no information is available in their tracking system.

Purchased a large appliance on Walmart. Received the tracking number and was able to track directly through the Pilot website without a problem. Saw when it was picked up (within 2 days), in transit and out for delivery (6 days). Thought I would have to schedule a delivery but it was already scheduled. It arrived on the exact day it was scheduled in the early afternoon and overall it took 8 days. It may be a regional thing but we didn't have any issues with it shipped to California. The driver was also friendly and helpful so thankful that it went smoothly.

I ordered a crib on May 18th from Bye Bye Baby and was sent and email 5/20 saying item was picked up and would be delivered on the June 1st. That day came and went and no delivery. I called to check on it. I was told they couldn't track anything from the net. They said it might be on the truck but I'd have to call back Friday. I called back Friday it wasn't there. It might be on truck call back Monday. I called back then no one knew nothing. They said I needed to call bye bye baby. So I called Bye-bye baby. They said that once Pilot picked it up they couldn't track it. REALLY? UPS, FedEx, and UPS all have tracking numbers, which makes me believe this is a fly by night company. Heck, I can even track stuff from China. So why would a huge company hire Pilot? Why can't pilot track their packages. Anyhow Bybye baby told me they could only put a ticket in for me and it would take 24 to 72 hours to hear something. They sent me an email for confirmation of the ticket. I've heard nothing yet. I called the number in the bye-bye baby email. The young man said it showed that my item had reached the terminal. He told me he'd transfer me to the terminal to find out when it'd be delivered. The terminal guy put me on hold for 10 minutes. Then told me he couldn't find it and he'd have to call me back. This isnreally no way to do business.

I order a birthday present for my son on May 12th. I got a text from "Pilot" saying it would be delivered on May 21st. On May 21st, nothing was delivered. I checked the tracking, it said "delayed" and would be delivered by May 28th between 11am and 6pm. RECEIVED NOTHING. Got back on to check the status...."DELAYED"! Finally called "Pilot" and they said that another shipping company had to pick it up in order for it to be delivered. By this point I was extremely frustrated. I called again today because I never received an update, I was told they were going to deliver it yesterday but a driver called in! Do they not understand that people have to take work off in order to sign for their deliveries?!?! I finally called Walmart and explained my frustration, they wanted to contact the company "Pilot" to see where my shipment was, I told them I doubt you will get any farther than I did, I told them I would like a discount on my item at least the "freight shipping" charges refunded, which they ended up doing. I also mentioned they may want to look into other companies for deliveries because Pilot is ABSOLUTELY THE WORST!

The beginning started rough. Called in to verify an appointment date of 5/19 and was told delivery would be between 11-3p....requested time off so I could be home when package was delivered. 12:15p rolls around on 5/19 and still haven’t heard from driver (who is suppose to call 30 min before drop off) so I called to see update. Lady tells me appointment is getting mixed up with delivery so they’ve been working on fixing it. My delivery date was set for following Wednesday (5/25/2021) She apologized and was very helpful. Received a text same night from driver stating it will be delivered the very next day, it was loaded on her truck. Received it just as stated it would be from driver. They went above and beyond to help get my package and sooner then expected. Was getting nervous after reading all these negative review posts. Hope others end up with better experience like mine ended on!!