PillPackReviews of pillpack.com

Was supposed to receive my daughter's epipen on April 6th. It finally showed up on April 9th in horrible-- but probably "to be expected", for being three days late-- condition. Epipens require a controlled temperature, and ours was hot-- like it had been sat in an oven, due to subpar packaging AND late delivery. Upon opening the small Amazon box, there was a 3/4-opened thin blue foil bag that had NO sticker, ziploc, or other means to ensure it was closed, and inside that bag was the epipen box squished in-between two EXTREMELY HOT ice packs. This is completely unacceptable. I waited on hold for 20 minutes, just to be told by customer service rep Jaseth/Jason that I need to call the manufacturer, because chances are we need a new epipen but PillPack can't do anything-- the manufacturer will have to issue it. I have no idea what my insurance will do about this; probably won't help me cover PillPack's mistake, so I might be out a couple hundred dollars now due to their obvious negligence with shipping and delivery. This was my first experience with PillPack and hopefully my last... I will NEVER willingly trust time-dependent, life-saving medicine to PillPack given ANY other choice.

My husband and I have been with PillPack long before they were acquired by Amazon. After the takeover, service began to decline. Several months ago my husband’s PillPack for the next month arrived five days after his previous month’s pills had run out. In his calling, he was assured they would be at our home the next day; wrong! They lied! I finally called them myself just to vent! I told them they had picked the wrong guy to mess up his pills. I explained that my husband had atrial fibrillation, and he had had two cardiac failures, and he very much needed his Elliquis! The next month’s shipment for me was minus two of my pills, and one of them they never bothered to inform me that it would not be included! We have moved on! Take it Amazon!

We ordered pillpack for a family member that would be having 24/7 care at home. First shipment was lost in warehouse somewhere. Pillpack didn't resolve, Walgreens came through though. New medications were prescribed and sent by the doctor via esribe 2 weeks prior to a new month of prescriptions being sent. We called multiple times as the prescriptions sat in "pending". While we tried to remedy this with Pillpack, Pillpack sent the shipment without the new medications. The "pending" medications were approved for the next month. 🤦‍♀️. There will be a "pillpack" and then more prescriptions will be sent in "bottles" for us to sort. I'm not sure about you, but when a doctor writes a prescription, it's advisable to start these medications in a timely fashion, not 2 months later. Pillpack can not fill a prescription with 72 hours notice. Great concept. Horrible execution.

For the most part PILLPACK is reliable but on 3 occasions I never received my shipment of medications even thought the tracking said it had been delivered. I had to chat with them to get them to send me another shipment and claim I may have to pay out of pocket for them to resend my pills because insurance may not cover it. I know it is more the carrier's fault I did not receive my meds not PILLPACK itself but I should not be penalized because I did not receive the shipment. If PILLPACK would send my meds through the post office like I ask them to but they send it AMAZON LOGISTICS or UPS.

They lost my shipment but didn't notify me. Then they put my account on hold because of it, also without notify me. Their customer service is execrable. The other end of the chat (probably a bot) said "I'm requesting our Quality Assurance Team review your account" but I'm sure that's just code for "do absolutely nothing". Horrible service.

My husband is a Type 1 diabetic and wears a glucose monitoring system and pump. Pillpack has now delayed him receiving his supplies on at least two occasions. Both times the representative says that supplies were authorized but never shipped. If my insurance gave us other options, we would stop using Pillpack immediately.

Constantly delaying medications my life depends on. Fails to update customers CONSTANTLY of changes, and just cancels things with no notice. Claims they will send prescriptions 'next day', but then ships it ground, or misses cutoffs, or doesn't communicate cutoffs (all have happened)... So they are never on time. Constantly changing from 30 to 90 day supply and back without my permission. Constant issues with claiming they cannot contact my doctors... when several doctors swear up and down they were never contacted at all. One time they left me without insulin for 3 months, despite fighting every single day to get the problem fixed. Pillpack is a terrible service, and I will be changing away from them asap. Don't use this company - they don't care about customers at all, just money.

The Pillpack 2 step verification code does not work. It takes over 30 minutes to get the text code after logging in. You can't chat without logging in. I seem to have to contact them every other month for a glitch, and the chat box used to work. But, now this stupid verfiication code system defeats that.