PillPackReviews of pillpack.com

Use your local pharmacy instead. They will just waste your time and money. I guess this is the worst service by Amazon. Just transfered all my prescriptions back to my local pharmacy.

The absolute worst customer service. From being lied to being promised a call back and everything in-between. If you can avoid them do so to the best of your abilities

They can not get it right. tried for 4 months. terrible!!!!!!

Absolutely the worst customer service ever! Every rep I have spoken to - until I get to a supervisor - seems like they are doing you a favor. Why did I ever sign up. IT IS THE CUSTOMER SERVICE THAT IS MAKING ME GO BACK TO THE NEIGHBORHOOD WALGREENS and the Pillpack reps have no problem in letting you know they could care less.

Been trying to sync my meds and get them in packs for 4 months now. I finally got 1 shipment in pillpacks (not bottles) only to have it revert right back to bottles. They find every excuse to blame the customer and tell them they have to accept the bottles instead of making it right . They insist the medicines can be used out of the bottles but the whole point in using Pill Pack is to get medications in packs because of struggling with memory and arthritis and needing a morning pack and night pack. It is an unrealistic expectation to dump 10 bottles on an unsuspecting customer to deal with for a month . They are dooming their customers to fail without any compassion or empathy. They refuse to hold the shipment until they have all the prescriptions and ship them out at one time even at the request of the customer. They literally sent one pill in the pill packs and sent all the other medications in bottles stating that once they send the first shipment the preceding shipment must be sent in bottle form. Even if you can get them to pill pack your stuff they will only put four pills in a pack. People that need pillpacks have more than four pills. They need to either get a larger pack that they can print on or get in a different line of business. They aren't helping people. They're adding to caregivers' stress levels unapologetically. Their Billing Department does not work in tandem with their customer service department . Every time the customer service department tried to make it right billing denied it unapologetically with an emotionally detached email containing no reply service. Billing needs to be retrained to be more courteous and dialogue with the Customer Care department and the customers. Amazon Pill Pack is too big to not be working with their customers towards solutions. It is inexcusable.

It is too bad customer service can.t give new clients any information regarding prices and coverage. They want you (basically) to enroll in their system BECAUSE you have to enroll first" Why would I pay anything when I have no copayment??? I feel bad for the customer reps who can't answer your questions because of their lack of knowledge.

They said they accepted my insurance. I then got sticker shock when they tried charging me over $1,000 for prescriptions I normally pay a total of $10 per month with my insurance through Walgreens. Of course I was not informed of this until AFTER they transferred my prescriptions. Now they have completely screwed up my necessary meds with my insurance company that I need to survive. WHAT A JOKE!

Tried to reset my password. Never received the link so could not reset the password. Cancelled my account.