PigeonlyReviews of pigeonly.com

Waste of time. Made to pay 20$ to send one letter. It took a week to get there and deliver, by then the person it was sent to was released. Then it won't let you cancel until a month after. Expect fraudulent charges on your credit card after the fact. Had to report my card and get a new one. Update: I did reach out to Pigeonly via email. They got back to me right away. They canceled my subscription right then and refunded my initial charge as well as the additional/unexpected charge.

I am devastated. They must have hurt so many people, and it could affect the mental welfare of millions of inmates when & if this happens . It happened to me. I have sent countless postcards and letters to someone who desperately needs them incarcerated in Oregon. I just now got a postcard from her saying “finally“ about hearing from me and I wrote her back with a Christmas card saying what do you mean “Finally”?…. I have sent you tons of letters-countless. So many came back, so I switched to Pigeonly. I can’t even count how many postcards through Pigeonly; they’d tell me “Congratulations ~your letter was sent!” No it wasn’t. So I’m devastated. I trusted them and I hate it when things like this happen. IT’S HEARTLESS & CRUEL. (Review remains because it’s sadly TRUE.)

This is what pigeonly states on their website: How long does it take for an incarcerated individual to receive non-legal mail? Within 24 hours of receipt, Pigeonly will open and scan incoming mail, share the electronic scan with IDOC for further screening, then print and prepare the mail for shipment. Printed mail is delivered to IDOC via Priority Mail and will be received at the appropriate facility within 1-3 days of shipment. Well, that’s a joke! It took my inmate 2 months to get a letter from me and one month to get several others! Then they tried to blame it on the USPS. When I filed a BBB complaint, Pigeonly admitted they were behind on processing the mail. 1. They are untruthful. 2. They are not properly fulfilling their contract with Iowa DOC. I am thoroughly disgusted with this agency. I have reported them to the Iowa DOC.

I want to cancel my subscription. Don't use it enough. They charged me twice in November. Everytime I call they say they are doing schedule maintenance. I want them to stop chargiing me.

Signed up for the 3 day trail and money $34.99 was still taken from my account after i cancelled my account the same day i activated it. Sent proof and everything on 11/07. No one answered the customs service line so i sent over an email. Was then told it would take 3-14 days to receive a refund still to this day no refund has been sent to my bank as i have sent yet another email over to the support email. This is beyond ridiculous.

They debited money from my card but I signed up for the forever free plan. I can’t get in contact with customer service because they don’t answer, just leave you on hold for forever. I did receive a refund after messaging customer support a few times. Thank you for resolving the issue.

Worst company EVER!! STOLE $135 SO FAR!!! I HAVE TRIED CALLING AND EMAILING WITH NO RESPONSE!!

Reported fraud and filed better business report. I have never used this company and have had 5 charges and 3 just this month. This is ridiculous. I can’t afford this scammy crap.