PigeonlyWe provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Pigeonly (pigeonly.com) has 707 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Tammy S.
I was impressed how quickly they responded to my message and even happier that they actually gave me a 10 dollar credit to make up for all the postcards I had mailed back to myself... thanks everyone ...
Response from PigeonlyJul 22, 2021
Tammy, thank you so much for your review, customer satisfaction is something we strive for, so we are pleased to know your issue got handled in a timely manner, we truly appreciate your feedback and support!
nancy A.
Lately I been trying to get ahold of them online and says chat not available so sent email. I have been noticing money missing from account and come to find out that they are taking $$ out 2 sometimes 3 a month. I sent email with the screenshots. Thats $190.93 I want refunded ASAP.
Response from PigeonlyJul 12, 2021
Hello Nancy, thank you for the feedback it really helps us understand where we can tend to our customers best. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due the the complicated and sensitive nature of your account, it would be best handled via phone in order to get your ordeal solved once and for all. Please expect a call from one of our account managers from our number 1800-323-9895. Feel free to contact an Account Manager earlier M-F 6-6 1-800-323-9895 in order to discuss in detail how we would be better able to serve you. Thank you.
Made by M.
If I can give zero stars I would. The company always has " technical issues" you are paying for a service that half the time is not working.You are also paying pigeonly and whatever the facility uses it is a rip off.
Response from PigeonlyJul 12, 2021
Hello Minely, sorry to hear you are not fully satisfied with the service. We want to make sure we exceed your needs, if you are still having these issues, we are happy to compensate you for any loss of use of your service. Your loved one's facility may still have regualatios which is why we ensure if you have to pay for any contact with your loved one then you can service with us to get you the lowest rate possible please call us if you need further assistance with anything at 1-800-323-9895. Thank you for your review.
ALISA B.
It did nothing it claimed to do. Even the inmates said it was a scam.
Response from PigeonlyJun 8, 2021
Hello Alisa, Pigeonly is committed to helping family members stay connected and provide all the resources we can to keep customers connected with their loved ones. We want to apologize for your negative experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on 1800-323-9895. We look forward to hearing from you and earning back your business.
Teresa F.
I wouldn’t recommend this to anyone. They have billed my account 3 to 4 times a month and have tried to contact customer service to be put on hold for hours or transferred to wrong person over and over again, I’ve used this one time and my son got transferred to unit and still getting billed tried to cancel my card and it’s not allowing me to cancel the card so looks like I’ll be getting a new bank card so it cannot keep being charged. Do not use this company!
Response from PigeonlyMay 13, 2021
Thank you Teresa for your feedback, we will take this into consideration to help out our future customers. We do apologize about your dissatisfaction with our service and are working on bettering it every day! I would like you to know we take every claim of unauthorized charges very seriously and make every effort to rectify the situation as soon as possible so please contact one of our account managers if you haven't already had this resolved.
Carrie P.
Very bad experience with pigeonly! They were only suppose to charge me one time as a trial and then I would have to resign up after that, which I did not. They Continue to charge my account after ive called numerous times to cancel. You also are out on hold for at least 15 minutes only to be hung up on after they answer. It happens everytime you call! They always returned my pictures and some letters and didn't send them. I want results! Do Not use this service!
Response from PigeonlyMay 12, 2021
Carrie, sorry to hear our service did not match your expectations, and your feedback will allow us to improve our services. Thank you for bringing this to our attention and apologize for any inconvenience. Please give Pigeonly a call at your earliest convenience. Mon-Fri 6am-6pm 1-800-323-9895. Best regards.
Trish
They continue to charge me when they have even confirmed that I don't have a subscription. They just changed me 3x in 7 days.
Response from PigeonlyMay 12, 2021
Trish, sorry to hear about this issue, please contact us at your earliest convenience to have this corrected, 1-800-323-9895.
Bbeltran
This is a horrible website I had cancelled it a year ago and now I’ve gotten charged $26.06 three times already in less then a month.I have called and emailed the and I have no answer yet.They only steal your money!!!!
Response from PigeonlyMay 3, 2021
Hello Beltran and thank you the feedback. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due to the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
