PicturesOnGold.comReviews of picturesongold.com

Pictures On Gold replaced a chain that broke after several emails. Bottom line: if something breaks, return it insured so that you have proof you returned it.

DO NOT BUY ANYTHING FROM THIS COMPANY!! They are TERRIBLE!! I purchased a solid gold medal that I paid a lot for. When I received it, the medal was SOOO THIN AND SOOO CHEAPY LOOKING!! No one could wear this. It was bendable n terrible quality. They are charging me 20% to return this junk! Customer service could care less. I wished I had read all of the negative reviews. I can’t say enough of how dissatisfied and disappointed I am. They don’t deserve one star. Horrible horrible horrible!!!

Bought an over-priced custom saint medal in sterling silver with a coloured photo. The medal was thin, cheap and after about a month or less it had changed to a dirty brown colour. I tried to clean it but the silver look never returned. Looks old and unclean. Very disappointed. And the photo on it looked dull and lacked the vibrant colour I sent them. I placed another order for a saint medal and after a month or so they are still asking me to send artwork which I have done about 85 times. The manager of this company needs to see this review! Its such a pity because there is a huge demand for these saint medals and this company just dont do a good enough job. Their product is very low standard and too pricey.

I ordered a necklace for my daughter for Mother’s Day on 4/10 or 11. The item was an engraved picture. It was bad. They agreed to redo it. I said I need it by Mother’s Day. When they returned it I never got notification they were done. Mother’s Day was last week. After I got the tracking number I contacted Fed Ex who told me they contacted picturesongold because they did not add our lot number but got no response. Our lot number was on the first package. I had to then contact pictures on gold to get them to fix this. I did not get the necklace back until Tuesday. I had requested several times for a refund over the couple of weeks. They are still asking me to fix it. I said no I have already purchased something for my daughter and now I need a refund. They said we are sorry. We cannot do that because you are way past your warranty period. Now by my calculations 4/10 to 5/12 is officially 31 days. How is that way past warranty? These people have “good” ratings on their website and a lot of them. I was going by that. Once I started having all the trouble I went to Better Business Bureau. Bad reviews. Much of what I’m going through. It appears they are no longer on Better Business Bureau. I did a review there as well and tried to access it and it kept saying they could not be found. So I used my link from BBB and it says the same thing. BEWARE. BAD COMPANY

I ordered 2 necklaces and name earrings from this company. I had given specific instructions for the earrings, which were to be initials only. The names on the necklaces were okay. However, the earrings were terrible. You cannot clearly see the initials, they just run together and you would not know what they are. Very disappointed. I would think as jewel designers you would draft first to see what their appearance will be and if it is appealing to the eye. I just bought a pair of earrings that I will not wear.

I ordered 3 pairs of Script Name earrings and 1 pair of Script Love earrings. Everyone of them are right ear earrings, the name reads upside down in left ear. I paid to have them sent back for repair and received them back the same way again!

I just got my locket "Always in my heart" pendant and a chain. It came very fast and looks beautiful. Hope to not have any problems with it in the future. I will update my review if I do.

Be very careful of this company order a first Communion rosary bracelet was sent a different bracelet they say the first communion bracelet is no longer available and cannot be made however they have 30 of them on Amazon for a much higher price do not trust this company who they do not sell what they advertise