PicturesOnGold.comReviews of picturesongold.com

Just wanted to say what an outstanding job the company did with my sons class ring. I was a bit skeptical but I had a gut feeling and I'm do glad I listened to it. The class ring I ordered for my son came exactly when they said it would be here and the craftsmanship was beyond my expectations. I wish I had used them for my other son's ring who graduated 2 years ago. I know it may seem a bit too good to be true but I'm hear to tell you they are on the up and up. You won't be disappointed! Thanks again!

My only son passed away, and myself and his very young children were and still are devastated. They wanted his fingerprint put on a piece of jewelry to carry with them, I ordered pendants and chains to go with them. They are thin and the cheapest I have ever seen and do not appear to be real gold. The chains were tangled together when they arrived like $5.00 chains will do. These were expensive to purchase with these people. I spent $2500.00 on these items. Return included 46 emails and 8 weeks later and retain a lawyer to get a refund which they took $101.00 restocking fee on 3 tiny, tiny chains. The other Items could not be returned. You can't return anything personal like fingerprints to them. So they make a fortune on garbage jewelry. DO NOT waste your money with these lying, cheating, give you the run around people. PicturesOnGold advertise best, blah blah blah, but it's just all lies. The site is set up till you can't even get it to work to do return on it. Waited weeks to even get a return number. The fingerprint looked smudged and you can't even tell what it is. GARBAGE GARBAGE JEWELRY is what you will receive. Always need to look for reviews on anyone you want to purchase from. You can file a complaint with Better Business Bureau online, PicturesOnGold.com address is in Linden, New Jersey is where I placed my order through. They may sell from other states too. You can look up where your purchase was made from. Order from THUMBIES.COM to get real and perfect jewelry is my personal advice. I see after reading my review you want to now act like you care about what you have done, when in all reality you care about only the money. You chose your words wisely, like deeply sorry, heartfelt, incredibly painful and sensitive, not reflect, truly disappointing, sentimental, quality, significance, genuinely, committed, rectify. Don't disgrace my son, myself and his little children with your petty words that mean nothing. All reading this will not be fooled by your words, if you cared anything about your customers you would have tried to rectify this long before now. So enjoy spending my $2500.00, hopefully, it will cost you millions, now that everyone knows the terrible quality of your products not to mention the terrible customer service you have. To offer to redo my items is like a slap in the face for all the trouble and time you have cost me, just to receive the same garbage quality, and the same terribly disappointing customer service I received the first time. RECTIFY, what a big word for you to use now.

As soon as i put the bracelets on they broke the first time they replaced it the 2nd time no response to my email the one in the box is the first broken one and the on without the box is the second one.

Terrible experience. I ordered 2 medals with chains for my children’s baptism. They arrived fast, however they look a little cheap and they were packaged in what seemed a cling film attached to a plastic frame. I was sure that it said that they’ll come with a box and went back to the website to check. It was there - a nice black box for free with purchase. So I contacted them to complain. They told me that those are their new boxes because of covid manufacturing issue. What!!! Covid ended 2 years ago! Why is the picture of the old box still there instead of the crappy new one (which is not a box btw). I asked for a partial refund to buy boxes because of false advertising but of course heard nothing back.

This has been really uptight! I'm a 911 dispatch and I've never been so much disappointed with an agent like this before. First, this guy named FRANK! This man, I believe has never really helped me at all. The way he communicated with me as a customer is below average. Not sure if this guy is from America! (NOT A RACIST). But enough with that s**t! I'm a long time customer and I haven't been so frustrated like this before, First of all you're fu*** Next Day Deliver is none sense! I requested(Rather, choose the fastest option since my order is for a special event but look what happen?? I've got nothing on the day I expected that order to come!!!! You guys are full of s**t! Liars specially that man I spoke to!!! I will never trust your company again!!! To Daniel!! I know he's the owner of this shi**y company. Just a little tip to you BUDDY! FIX YOUR GDAMND S*** together if you want your company to last!!

We recently purchased a picture bracelet for our daughter of her and her grandmother. It came within a week and gave it to her. She was so happy .Then I get a call saying the picture fell off after a couple days. I reached out to PicturesOnGold. Within 24 hrs. I had a reply From Florence that another had been sent. Well today it came and we gave it to her .She was all teary eyed she had her Nani back. Now this is an Awesome example of Customer service . Thank You So Very much Florence & CO. for making us customers for life.

extremely low quality. it's so embarrassing to give this as a gift knowing I spent two hundred dollars. I made an mistake not reading the reviews before ordering. wish me luck, I'm going to try to return this.

I ordered a 14k pendant which also was suppose to come with a chain which I did not receive. The pendant was bent. I contacted the company and they offered to send the chain. However I told them that I wanted to return the pendant. They did not even offer to discount the errors. Because of their mistakes and the fact that I unfortunately missed the return policy, they took a little short of $50 from me for a restocking fee. I do not know how this is even legal due to the fact that they will resell that same item which in turn they will receive even more money. This item is not worth the cost. It is very thin (vegan pendant).