PicturesOnGold.comReviews of picturesongold.com

I wish I had read these poor reviews before I dealt with this company. I ordered a charm with a photo, the photo I sent was very light and bright in color and the charm came out so dark you could barely see the pic on the charm. Instead of giving me a refund they decided to send a second charm that was the exact same as the first one. I could not get in touch with the company by phone after many attempts. I had to send numerous emails back-and-forth to this person. I stated I was sending the items back because they looked nothing like the photo I sent. Instead of a refund they gave a credit, minus a shipping charge, when my original order was free shipping? Why am I deducted a charge, it wasn’t my mistake. I contacted my credit card company because I’m not going through this again. Question a company that will not offer a refund for their mistake. I stated I don’t trust such a policy with any company. My review was longer, but the company decided to say it was “defamatory” which it was not. It was an honest review very detailed. Trust pilot contacted me and said they decided it was Not defamatory. My advice , read the reviews before dealing with them!!!!!!!

Great experience. The 14 k heart locket and box chain took my breath away. Got it so fast!! Gold is high right now, so the gift had to really hit the mark. Loved it so much that ordered me one and a sterling one for my daughter. Getting ready to order another for someone that lost a pet this week. I’m a fan.

I have ordered many Religious Medals for my grandchildren's Confirmation gifts, a total of 12 Medals from May 2019 to current. The medals were exactly as depicted in the website, and the ability to personalize the medal on the back is wonderful. They are made in the USA, which is very important to me. They have always come in excellent condition and delivered very quickly, also. I have nothing negative to say about this company. I will be ordering again from them.

I ordered a locket for myself. My mom loved it so I ordered one for her. I ordered hers with pictures in it and it came out so beautiful, she cried. The lockets are so beautiful and the delivery was fast. Will be ordering more items in the future.

Ordered a personalized medal in 14K It was suppose to be the size of a dime I received it but it was so thin I could bend it. They offered to remake at twice the thickness and twice the price. I did return the medal and paid but I believe I received the same medal. Don’t fall for their scam

Easy to order and expedite mail order.

I purchased a chain on April 10. Immediately, I inquired about returning it. It was too delicate for my purposes. They did not answer me for days and then made me take a photo of the chain and the paper invoice. Finally they produced a RMA number and I paid for shipping to return it. I confirmed delivery on May 5. I had to badger them for a refund. I called. I emailed. Finally, on May 29, they refunded the PRICE OF THE CHAIN ONLY and kept the sales tax. I filed a complaint with the NYS Consumer Protection as well as the Better Business Bureau. I am warning all consumers to stay away from PicturesOnGold.com. I am pursuing the matter of my full refund. What an intensive ordeal.

I normally do not leave negative reviews, but this experience with Heartsmith was extremely disappointing. The bracelet I received arrived damaged. I contacted customer service and did not receive a response for weeks. After finally getting in touch with someone, I was instructed to send the bracelet back for repair. When I received it back, they had bent it back into shape, but the lettering was still visibly off-center and the quality issue was never actually resolved. At that point, I was told I would need to send it in yet again, despite already going through a lengthy repair process for a brand-new item. What has been most frustrating is not just the quality control, but the customer service and lack of accountability. A “no returns” policy should not apply when a customer receives defective merchandise. I really wanted to like this company because the concept and designs are meaningful, but the execution and support experience have been incredibly disappointing. I ultimately had to open a dispute with my credit card company after multiple failed attempts to resolve the issue directly.