PicturesOnGold.comReviews of picturesongold.com

Second update - Worse than ever I received the replacement locket and chain today, 4/10/26 and I kid you not, it’s worse than the initial product. I am so disappointed as these replacement items present even more significant quality issues than the original order, further compounding my distress during an already difficult time. The locket exhibits a toxic prominent black stain. More concerning is that this substance is transferable, leaving a residue on my finger upon handling. I have asked for a refund but they keep giving the usual Ai response that they can’t. So not only am I going to go live with this scam company, I would be suing them to court. Am so disappointed as I needed a memorial locket for my loved one. Please guys, stay away from this company. Big scam and inconsistencies in communication. I should have read reviews before purchasing. The locket was not only dirty but also the chain was the wrong size. After a month of emailing back and forth with different lies on my product which were wrong items and the locket dirty, i have given up on them and reporting the case to my bank as a scam company. They are a big scam please beware

All consumers please be aware, this company is a SCAM! I ordered a solid gold medallion for my son and they sent a fake piece. They offer no returns and do not stand behind their products. Do not order from them!!

I paid for and placed an order for a Personalized Religious Medal. When the package arrived, there was nothing in it! The packing slip says “Shipping by USPS: First Class Mail” but the shipper was actually Amazon. When we called we were told they would “look into it” and then when we followed up (they didn’t get back to us. We had to follow up) we were told the “claim was denied”. We paid for the medal and received an EMPTY PACKAGE! Really? Did they think we were trying to scam them for a PERSONALIZED religious medal so we could have two of them?? THEY messed up and it should have been a simple fix. We’ve called multiple times trying to speak to a supervisor to no avail. We are reporting them to the BBB. If I’d looked at some of the other reviews first, I never would have placed the order. Beware! Call it a scam, call it theft or simply bad business. Whatever you call it, order at your own risk.

Never got my order. Keep getting the runaround or no response at all. Has been many months trying to resolve this. I lost money and my kid never got his Christmas gift.

What they advertise is NOT what you get. This company (also goes by AliviaDanny) is a SCAM. They sell garbage lockets and their laser engraving DOES NOT look like what is advertised. It is a joke. I had them replace the locket and the second one looked just as bad...and after a month it started tarnishing and the little diamond on the front popped off...and it wasnt worn that much. Customer service was a NIGHTMARE. They couldn't track with me at all...I had probably like 30 plus emails back and forth. Sometimes they would respond as if I was a new person with an issue...and I would ask them to read the thread...It was a mess to deal with them to replace my first locket and the after I bought the second one (the replacement they "fixed") it looked just as bad- they kept saying oh send it back and we'll fix it- but you can't fix what is already shoddy quality. Anyway I kept pressing them for a full refund and I returned both lockets-that took weeks and they said the refund was coming and it was only a partial since they have a melting or re-stock fee on engraved products. Now that make sense but when the locket picture is dull and not vibrant (as they advertised) and the locket is falling apart and tarnishing - thats not okay. I'm not paying to be duped. so after a month and a half of back and forth -I contested it on my credit card and got my money back....THIS COMPANY IS TRASH STAY AWAY! Don't waste your time with them I can't believe they are still in business!!

I wrote a one star review detailing the horrible experience I had with this company about two weeks ago. The company responded detailing how I should reach out so they could rectify the situation immediately. Well I reached out to the person I was told to and they had no idea what I was talking about. They wanted me to explain the issue and situation from the start, despite having done so with another associate for over a month and through over 20 emails. This shows this company doesn't care and will say anything to off put negative reviews. I was one of the lucky ones and got my money back. (not by the company but by bank/creditor). So again, DO NOT TRUST THIS COMPANY! EDIT*** 03/6/2026. Their response below shows they dont even read the negative reviews to begin with. I mentioned more than once in my original review and this one I was already refunded my money through my creditor. Now they want me to tell my bank to reverse that?? Why for more games? To keep the product i returned and my money? SHAM OF A COMPANY!!

I was a little worried about ordering on short notice but the package was delivered on time and correct. I ordered a name necklace for my daughter and she absolutely adored it.

Have attempted to resolve my issue with this disreputable company on multiple occasions. There lack of providing a valid resolution is incomprehensible. As a public service announcement...purchase absolutely nothing from this company...my order number was/is 1247378. Worst buying experience of my lifetime!!!