Karlie H.
Update
The jewelry is nice, but when they repaired my chain, they sent back a chain that was 3 inches longer than the original. I sent it back to be corrected, they kept it for over almost 2 months, and then sent back the same 3-inch-longer chain.. I’m waiting to hear back from them now, will update based on resolution. Update: The customer service team has been very helpful, and I will continue to update my review based on the outcome/when I get the correct length chain back.
Response from PicturesOnGold.comJun 23, 2026
We’re really sorry this has been such a frustrating experience, especially after the long wait. One of our team members has been personally handling your case, and we’re doing everything we can to sort this out in the best way possible. Someone from our team will be in touch with you shortly with an update.



