PicturesOnGold.comLaser photo engraved and personalized jewelry for every occasion!
PicturesOnGold.com (picturesongold.com) has 616 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Jewelry & Watches · Chatham, New Jersey
Excellent
Jewelry & Watches · Northfield, New Jersey
Excellent
Jewelry & Watches · Palisades Park, New Jersey
Excellent
Jewelry & Watches · Fort Lee, New Jersey
Excellent
616 approved reviews, newest moderated first
G T.
I have not gotten my order yet but I pray it is better than the reviews are stating , so Until than I will rate the process a 3 it was fairly easy but the hidden fee for engraving needs to be up front not after you engrave than find out that is additional
Kerri
Ordered a photo locket and loved it. Great quality, great customer service, incredibly fast shipping!
DAVID S.
why do you think they have a 2.6 rating. stuff is total junk and whats worse is they wont accept returns. They send typical copy/paste responses. its 2026 hold these trash bag companies accountable and make them accept returns for this junk. if you love junk please buy buy buy from them
Shirley
I've ordered several times for myself and family members. The work is always well done. I've tried other companies but this one is far superior to those.
Margaret White K.
I have ordered twice from Pictures on Gold. Both times I got exactly what I wanted exactly what was ordered. They were both lockets and they were gorgeous. Both items were delivered in a timely fashion as well.
NOTHAPPY
I’d give ZERO if I could as I am extremely disappointed with the company and the craftsmanship of jewelry! I have bought multiple items and they break rather quickly, one of which was a custom charm. The charm detached from the bell which slides onto the chain. Clearly poor craftsmanship and therefore the charm got lost. I reached out to the company and they refused any assistance even though I showed them multiple photos that the bell was defective causing the charm to fall off and get lost. The bell is still on my son’s necklace weeks later yet they won’t take accountability for the poor craftsmanship and replace the charm. They lost a customer who has made many purchases and sucked up defects on multiple items til now! Buyer BEWARE!
Response from PicturesOnGold.comJul 22, 2026
We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this has caused. We understand how upsetting it must be to lose a meaningful custom charm, especially after having supported us with multiple purchases over the years. Your feedback is important to us, and we're sorry that we left you feeling unheard. If you're willing, we'd appreciate the opportunity to review your case once more. Please reach out to us with your order details by replying to this message or by calling us at 877-703-1143. We'll take another look to see what options may be available. While we can't promise a specific outcome until we've completed our review, we'd like the chance to further investigate the situation and do our best to help. We truly value your business and hope you'll give us the opportunity to make things right.
Julia
Excellent heart pendant ! My daughter loved it
Gail
Love there jewelry beautiful thank you