PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

I used this company through an order from big lots. My items were supposed to be delivered on 2/27 but was rescheduled for 3/2. My time slot was between 2 and 6, as it got closer to 6 and had not heard anything I became concerned and then found horrible reviews about the company. Both big lots and pickup. All I could think is great I will never get my stuff. While I was waiting in queue for customer service, I was watching the clock, and my phone rang and it was someone from pickup. Needless to say I did get my order, it was after 6 but I still got it. The two delivery people were very friendly. Maybe I got lucky, from all the bad reviews I've read and even though my experience with the company was positive, I'm not sure I will use this service again. I am on the fence about it. Very happy that my items were delivered and the people I dealt with were friendly and professional but it seems not many have been as lucky as I.

If I could give negative 10 stars I would! Like most everyone else on this site, HORRIFIC service from Pickup Same Day Delivery Service! I ordered furniture from Big Lots on January 30th, by February 4th and after multiple rescheduled delivery dates from this company, (all canceled with no communication and ridiculous windows of scheduled delivery times that kept changing over and over) I was FINALLY called and told that the 95.00 service charge by Big Lots was "not enough to cover delivery of my order" because they didnt realize it was a 2 piece sectional, so then I was told I needed to pay 215.00 over the phone with my debit card RIGHT THEN as the first order "had to be canceled" and a new order needed to be created AND I would be receiving a refund for the original charge. NONE of that made sense to me and why I couldn't just pay the difference was even more mind blowing.. Trusting, I went ahead and paid the 215.00 as they held my furniture order as ransom, and GUESS WHAT? Its now February 23rd and no refund.. I have called REPEATEDLY to their 877 customer service line, tickets are created, managers are "not available" to speak to and no one calls me back. I contacted the Better Business Bureau in regards to this companies scam like practices. DO NOT USE THIS COMPANY! AND I WOULD NEVER RECOMMEND ORDERING SAME DAY DELIVERY IN BIG LOTS STORES OR THEIR WEBSITE because they use this corrupt company! Absolutely 100% HORRIBLE!

Worst customer service I have ever dealt with in my life. Ordered a table for Saturday, got a text it was cancelled. Reached out to their support, and they tell me it wasn't cancelled. I ask why I received a text if it wasn't. They don't know. I wait. Doesn't come. I call near the end of day, another person tells me it was in fact cancelled. I ask to reschedule for Sunday. It gets cancelled again. Both days it was cancelled due to "weather related reasons". Saturday and Sunday it was bright and sunny, and the store is 20 MINUTES AWAY FROM MY APARTMENT. Sunday I am told I cannot speak to a manager and one will have to reach out to me. They tell me I can reschedule for Monday from 10 to 12. It's now Monday, 12:19, nobody has reached out to me, I have not recieved any notifications, and I am stuck sitting on their Chat support, for someone to tell me where my table is. Steer far, FAR away from any company that uses this service. It's like they're awful on purpose. Truly mind blowing. Edit: A human being finally reached out to me and said that someone might make it out today. Just wow. Update: My order was cancelled for a third time. I had to reach out to someone to even find this out. Rep asks me if I want to reschedule. Offered to waive my delivery fee (which I notice only comes in the form of a gift card, that I will ONLY receive if the delivery is finished), so, I'm giving them one last try. Maybe one day this "Pick Up Same Delivery" will be able to drive this table 20 minutes from a pickup location to my apartment. Update: My delivery is scheduled for today from 5 to 9, eliminating any plans I would have for the fourth day in a row. I have not received a call from a manager. I reached out and sat on hold for 20 minutes and was told a manager was not available. Was explained something like "the manager has things that they need to take care of". They've made it very very clear that addressing customers are low on that to-do list. Update: I called for an update and they say that there are movers in my area, and they are planning to bring the table. 4:14 and a manager has not reached out to me. Nobody came. Nobody called. I'm done. Hope they go out of business. Final Update: I recieve an email Wednesday from Big Lots, saying my order is cancelled because it wasn't picked up. I call Pickup one last time and ask for a manager. Rep asks me if I wanted to reschedule. I ask for a manager. He leaves and comes back, states that a 12 oclock delivery has been scheduled, per someone there. I ask him how was it scheduled when I haven't given you my schedule? And my order was cancelled, how could there possibly be a delivery? He says "that's a good question". I again ask for a manager and he leaves again. I am told that the managers computer is down. And this somehow stops her from calling me. This was 9AM. It is now 3 PM. Still no call. I am now one hundred percent convinced this company is a scam and I was lied to this entire time. I call Big Lots online support, as this was an online order, and ask for a manager. I am told one will have to call me back, and that turn-around time is two days. I call in-store and explain the situation, and am told I am the first person that has tried to do delivery pick up with her store using the website, and that she has a local pick up business she uses, and that he charges similar for shipping. I tell her I want the table but I am not paying for shipping after everything I've dealt with. I am waiting on a call back from her. I am now waiting on THREE different manager callbacks. One for Pickup, one for Big Lots online, and one for Big Lots from the store. Over a table that's sitting 20 minutes away from my house. Update: Manager of store called me back very quickly and was understanding of my issue. I am told that there should be a free delivery of the table set at my apartment today, using a local delivery service. We will see if it makes it. Update: Delivery time rolled around. No table. I call. The manager that helped me is not in. I am informed by another manager that the delivery did not come because she forgot to call the delivery man. I tell her to cancel my order. She tries to talk to me about something and I tell her to stop talking and cancel my order and she hangs up. Never. Ever. Try to get something delivered from big lots. EVER.

Terribly unreliable. I would urge any business using this company as a third-party vendor to drop them now. On top of not fulfilling their services, they have horrible communication and leave the onus on the customer to repeatedly call and reschedule their failed delivery appointments to no avail. Even after calling to cancel the order they are so incompetent they neglected to do that. Awful company that deserves to go under.

Terrible service from this company. I tried reaching them via numerous chats and phone calls. No one gave me a straight answer and my couches were never delivered on the rescheduled day. ZERO follow up. FOLLOW-UP: I had to go to Big Lots and cancel my order (with PICKUP delivery) and get a local delivery person to deliver my two couches. Any follow-up now from PICKUP delivery is useless. Maybe when I called and chatted with you non stop for two days you should have helped me instead of lying and telling me dispatch would call me.

This is the worst Company for Customer service! Paid for a furniture delivery , sceduled a time window , then no communication at all. Furniture showed up 5 hours late ! Chatted with customer service and they could not answer any of my questions. Asked for a 50% discount and they flat out said no. If I could give it no stars , I would. I will also make it a point to leave bad reviews of them anywhere I can as they treated me like garbage after getting my money.

Absolutely the worst. I scheduled delivery of a couch, with a delivery window of 1-4pm on Sat. Did the live chat Sat am and confirmed that delivery was on schedule. Received a text at 3:50pm advising that they were running behind and i would need to reschedule. (Not weather related... it’s sunny and clear here). Did another live chat. After 40 min, was told the soonest they could deliver would be Tuesday - 3 days from now - but they’d give me a “discount” on the price. Absolutely the worst service. I wouldn’t recommend these guys to anyone.

They don't take responsibility for timely delivery saying that they have no control over it because they use "independent contractors." They are the ones getting the money for "same-day delivery" though. After 4 days of dealing with them not having delivered my items, I went to the store and canceled the whole purchase.