PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Didn't show up in given time window. Waited an hour, received no status report, decided to contact customer service. That took some work, since there's no link or phone number to customer service on the website or the confirmation email. Anyway, finally found someone to cancel and initiate refund on credit card. Oh, they charged me before the service was provided? Icing on the cake.

if i could rate this lower than a 1 star i would. absolutely AWFUL experience.

Just like many others I never got my furniture! I finally cancelled. Apparently there are 1000's of complaints about this 3rd party moving company! Same day delivery is a lie, it's no delivery at all! I called Big Lot's customer service and filed an official complaint, they should not be using this PICKUP service, I am not even sure if they are legit, the website has no branches in CA where I live, yet they still put the order through, that's on Big Lot's, very disappointing and a waste of my weekend! Also like everyone else they responded with a generic message, it's same for everyone! It's a scam!

Can't believe this company!! Was supposed to deliver between 10-2 today never received my delivery and no one responds to emails, there's no phone number on the website. This is ridiculous!!

order not delivered, chat just hangs up on you, on day 3 of my 'same day' order

I ordered a sectional couch from Big Lots on 3/13 with next day delivery service between 5-9pm. The couch was never delivered, never picked up and I was never contacted. When I reached out I was told they were overwhelmed and it needed to be rescheduled to the following Friday. For my troubles I’d be discounted 35% on the delivery fee but NOT until AFTER they fulfilled the delivery. On Monday I decided I was going to look into the company and after seeing 90 bad reviews in under 90 days I cancelled my delivery order which Big Lots could no longer seem to find in their system. Strangely enough, this evening again well beyond the original scheduled delivery window Pick Up Now messaged me to reschedule my delivery which no longer existed. This business really just needs to do themselves a favor and bow out gracefully before they make more of a mess. They are guaranteeing services they can’t deliver on - quite literally.

Ordered an ottoman from the Big Lots website and scheduled delivery for the next day. After my scheduled time, Pick Up cancelled my delivery with no explanation. I was still charged with a delivery fee as big lots will not refund because they were already charged for the delivery. The online chat forum is impossible to get to as well as calling them via their phone number. I also emailed the company with no response. Big Lots— fire this company!!!!!

I scheduled a delivery for 3/18/21 between noon and 2 pm. By 2 pm I heard nothing. I chatted and was told they would address the problem. At 5:30 pm I got a text telling me to contact chat and reschedule as they were experiencing delays in my area. I chatted and cancelled the delivery and they refunded my credit card. I went to the Better Business Bureau web site and discovered this company is not accredited by BBB and has an F rating.