PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Booked PicUp for a furniture. Two issues, and both matter: the attitude of the crew, and the damage they caused. The job was rushed and dismissive from the start. The van came down the driveway so aggressively my neighbour came outside to see what was happening. When I raised concerns about how my things were being handled I was basically ignored, and asked for care with my belongings, I was told they'd "done this before," which given how it went isn't reassuring. Then came the damage. My hardwood coffee table, my favourite piece of furniture, was dropped on the floor in front of me, carried by one person instead of two, and loaded uncovered and loose. It's now visibly scratched. This wasn't a minor scuff I only noticed later, it happened right in front of me because of how carelessly it was handled. I emailed PicUp directly with photos the next day. No response. Followed up a week later just asking them to confirm they'd received it. Still nothing. A crew that doesn't listen, damage to a piece I cared about, and total silence afterwards, not what I expected from a company handling people's belongings in their own homes.

Contractor warning – PicUp Australia I completed delivery jobs for PicUp and experienced ongoing issues getting paid. Emails were ignored, follow‑ups went unanswered, and payments were delayed without clear explanations. After speaking with other drivers, it appears this is not an isolated experience. I’m sharing this so other contractors can make an informed decision before working with PicUp. If you’re considering contracting with them, make sure you keep records of every job and payment. Transparency and communication matter — unfortunately, this was not my experience.

Very poor experience as an owner-driver. Communication was inconsistent, key details about job scope and payment were not clearly explained upfront, and I was required to chase basic information multiple times. After completing assigned work in good faith, my account was deactivated without notice while payments were still unresolved. When payment was eventually made, it was sent without any proper statement or breakdown, despite repeated requests. Promises to “check with the team and get back to me” were not followed up. Overall, the process felt unorganised and lacking transparency. I would strongly caution other drivers to get everything in writing before starting and to be clear on who is responsible for payment and support.

Very bad communication from the start. I booked for them to pick up a sofa (10am to 2pm). The can finally came at the location to pick up the sofa at 3.30pm. I opted for offering help for reduced cost. My son was there to help carry the sofa. Overall won’t be using their service again.

Went to collect a DPD parcel from Morrisons in Over Hulton (58 Newbrook Road, BOLTON, BL5 1ER) only to be informed by the helpful lady behind the counter (not her fault) that the collection counter closes at 5pm.... what a complete waste of time. Advised by DPD that the collection times were 9am-10pm. Although the store is open and the parcels are behind the counter, the staff have been informed by management they are not allowed to serve customers after 5pm.

I was supposed to have a delivery yesterday and it was not delivered or any communication from the company. So now I’m just sitting here wondering what’s going on with the items I bought because the communication is nonexistent.

Scheduled delivery time online with the payment in full. Did not deliver on the day / time agreed. Sent text saying delays and would be late but not that they would not be here. Rescheduled again. Another day out of the office. One more change then I am going after my credit card to get my payment back and find another vendor.

If I could give Pickup a Minus -10 I would. They are awful. Advised that delivery would be on Saturday, then Monday, now Tuesday and now they can't give me a definite date. WTH. I would never use them again.