PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

*UPDATE: No one ever contacted like the person who commented on my review. Rescheduled on me again and my order ended up expiring. Had to repurchase and hire a delivery company in town to deliver. Pickup needs to figure something out or just end their company altogether. As of right now giving a 1star. Purchased a sectional off of big lots website and was scheduled for delivery on Tuesday March 16th, never showed. Left work early again the next day because a customer service guy named Zach said would be delivered Wednesday March 17th between 4-6. Today is Wednesday and no sectional. Chatted again with another customer service guy and he didn’t even answer my question if my couch was being delivered today or not and rescheduled for Saturday 12pm-5pm. If no sectional received that day updating my review and will find someone who will work with and deliver my 1,300 sectional in a timely manner and when they say it will be delivered 🙄

The worst customer service ever! Unprofessional, lazy, lied to me on multiple occasions. They scheduled me for a delivery window from 1000-1200, confirmed my delivery window the day before, I took off work and waited. At 1pm I messaged the on their chat app SEVEN TIMES before I finally got through and not disconnected because they refuse to answer their phone and was told, “sorry we can’t deliver it today”. Asked to talk with a manager and was “disconnected” from the app again. I would NEVER use them again and would warn anyone against using them. We ended up renting a U-Haul truck and picking it up ourselves.

I cannot give a more negative review than this place. We picked a window 12-2 and the window came and passed with no contact. Pickupnow has a chat option so we chatted with a rep who said they were working on an ETA and then disconnected me. I tried to call their support line and was dropped after waiting 45 min. I called back and waited another 45 min. Basically. This service sucks.

I bought a mattress in Miami today. Pickup Now said they'd deliver it at 6-8 PM. They just texted me saying my mattress has been delayed until 4 days later. I now have to sleep on the floor of my new apartment for 4 days. Thanks, Pickup Now!

Horrible communication. It took me hours online and on the phone to get someone, I don't want to diss the people I was finally able to talk to but my delivery got canceled twice, the second time they didn't even bother to tell me, I had to chase them online and wait 20 minutes plus on the phone. I might be willing to change my rating IF they deliver it tomorrow in the confirmed time frame. I will also tell World Market to not recommend them anymore because it will reflect badly on them. I do have to say though that Alex and Rachel at least tried to be helpful, not sure if they could have done more, but they tried. Update. I got ditched again., Got a phone call from a man saying Pickup Now did not assign a second person, so I told him my son and I can help it is not a heavy piece of furniture. Okay he says, he will be there between 12 and 12.30 today. Nothing, I call him and he says Pickup now did not allow him to do it on his own and wasn't going to pay his rate, and I would have to reschedule, which would be for the third time!! DO NOT USE THIS COMPANY!! I talked to the manager at World Market in my town and highly recommended that they drop working with this company. Update 3/17/2020 I had a long conversation with Justin, who not only asked a lot of good questions about what happened to me but also listened to my recommendations. I will repeat here what I told him. Pickup is an amazing concept if the company can get their operations up to speed. Any new company goes through growing pains and Pickup is no different. I appreciate him and the owner Brenda taking a personal interest in listening to a customer and working on significantly improving the experience for any future customer. I wish them the best!

The WORST! Do not use these people. They don't show up. Then I wait for TWO HOURS for their online chat (because there's not a phone number online to contact anyone) and I instantly get "disconnected." Hold please, I'm going to fight their charges on my credit card.

I was supposed to have a mattress delivered today between 6-8. Around 3:45, I received a call saying it would be delivered around 4:00. I explained that 4:00 was not convenient; I signed up for 6-8. No delivery was made; no one from the company contacted me. When I went online to chat, I waited for more than 2 hours. When it was my time in the queue, the connection was lost and I was placed number 9 in the queue again. I will communicate my concerns to the store that recommended this company. I will also take the steps necessary to get a refund.

This review may change depending on what happens today. I ordered a sofa from Big Lots on 3/3, scheduled same day delivery and paid the delivery fee. My delivery window was 5pm to 9pm. Never showed up, never received a call or anything. Tried reaching out via PickUpNow's online chat and the agent disconnected without saying a word. And still no word on my delivery. Update: Chatted with Rachel via the online chat, was told my item is scheduled for delivery today. Still waiting on a call from the delivery team, will update this again once I have more to add. Support seems helpful, so hopefully I will have my item delivered today. Update 3/5: Finally had the couch delivered after some back and forth with the customer support. Delivery guys were friendly and helpful. Despite all the delays, I’m giving this 4 stars. If you use this service, expect delays but other than that it’s been a good experience.