PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Horrible experience with PickUpNow. Purchased furniture at At Home who uses them for deliveries. Scheduling is painful, LONG hold times on the phone and on chat. Scheduled and then they notified of need to reschedule -went thru the painful process again. They did not pickup in time and At Home cancelled order/refunded. I did the whole process again with the exact same results. At Home lost a $1600 sale.

Had an extremely horrible experience with their support team. Spoke to a woman by the name of Isabella who should never be allowed to speak with customers. I informed her that I got an email from them this morning that delivery was scheduled at 10:07AM and I had been at home waiting for an hour and I have not heard from anyone. She replied with, “we got your order at 10:00AM and need to schedule your delivery”. Obviously, I was upset because I took time off work to sit at home and wait due to the email stating my delivery was scheduled. Her response, “maybe, I don’t understand English very well”. Told her to cancel my order and connect me with management. She said there was nobody on the leadership team available to talk to me and somebody would call me back. When asked when I can expect the call her response was “I am not sure”. Throughout the conversation, no apology for the incorrect email, my wasted time, or inconvenience of holding on the phone for half an hour.

They are the worst! Not only unreliable, but horrible customer service. I was cancelled and rescheduled on 3 times before I ended up just deciding to rent a truck and go and get the furniture ourselves. They said every time it was because of the weather that I had to be cancelled on last minute. It was sunny days every single time! The “chat” option is horrible. The representatives just say what they need to shut you up. Total waste of time waiting on our furniture for almost two weeks! How are these guys still in business?

I used Pickupnow.com to pick up & deliver a one of a kind vintage chest. They were booked for a specific window of time. During that window of time, I received NO communication from them. After the window of time passed, I contacted pickupnow.com to get an update on the scheduled pickup & delivery. I was on hold for almost 30 minutes! By the time I was able to connect with someone, the store they were to pick up the vintage chest was about to close. They arrived an HOUR after the scheduled time frame, they damaged the chest and left my house 2 HOURS after the scheduled time frame. I re-arranged my work schedule for the specific delivery timeframe, which is not easy. I have been trying for WEEKS to have the company repair the damage to the chest, with no luck. I am very disappointed and will NEVER use them or recommend again. Book elsewhere to save yourself, time, money and hassle.

Unethical immoral. I booked for $49 and on the day of actual pickup they said $158 because the painting dimension was more than 5'

If you do service with this company you will never receive your items because not only will they not deliver them but you will never be able to reach anyone from their customer service to even get a explanation as to why. I’m never even shipping at Big Lots again either solely because this is the delivery company that they’re using to represent their company for furniture deliveries also I’m also reporting this company to the BBB and to Big Lots Corporate office to ensure they discontinue business with their company. Highly disappointed.

The Company over promised under delivered. I was told when they called it would be delivered between 10-2 then received an email stating it would be 2-6. I contacted several times around 6 to inquire about the delivery and was assured it would still happen that day. I then received an email stating it would be delivered the next day 10-2. Let’s see if it shows up on the third time.

Horrid company. They will arrange a date and not show up. You will not receive any information regarding the non delivery. The customer service representatives will deflect any blame back on yourself and leave you on hold indefinitely. Time is money, and I am now 48hrs behind. Spend the extra money and go with a company that actually has a logistics department and not two shmucks with a truck. Reallll goood guyyy?