PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

I was supposed to have patio furniture delivered next day. I paid an extra $95 for this to happen. I had my delivery canceled 3 times. I finally got through to a real person who told me if I wait through the weekend maybe they could get something scheduled because the contract drivers would probably be partying over the weekend and would need to replace their beer money. Yes, they actually said that. Appalling! I canceled their delivery and they won't refund my fee. I can't believe this company is in business. Save yourself much time, money and aggravation by NEVER using this company.

If you think having a delivery cancelled over and over is stressful, try being a driver Contracted to deliver with Pickuonow. Constantly changing the standard operating procedures on the fly ,It’s hard to reach help while on a delivery and if you mention any of this on the offical Ryver channels used for communication, they cut your service contract while still owing you money... of course after making up various “reasons” why they are ending your contract without any recourse available to defend yourself and keep working. Go ahead , rack up thousands of miles on your personal vehicle , endure hundreds and thousands in repairs and upkeep , just to get stepped on when it’s all said and done. What a terrible company , at least I have good intel to offer to the competitor I also contract with so they can better improve and surpass Pickupnow

If you’re the kind of person who has the ability and willingness to take off three different days from work to be home because a delivery vendor took your money and committed to deliver your furniture within a two hour window and then cancel each time at the very end of that delivery window....go ahead and hire PickUpNow. If you enjoy being prompted to check out their Customer FAQ’s to find a solution to your rescheduled delivery notification even though the FAQ’s don’t mention anything about that situation... go ahead and hire PickUpNow. If you REALLY enjoy calling a customer service phone number and hearing a recording for 30 minutes telling you over & over that your estimated hold time will be over two minutes (technically true) just to have the automated voice inquire about your willingness to take a survey about your call satisfaction AFTER your call and the ENDS your call.... go ahead and hire PickUpNow. If you like spending over an hour.... each time, three times over four days... communicating with Chat Representatives who clearly are handling SO many other calls that your blood begins to boil causing you to send multiple “hello? Are you still there” messages and then contradicts previous Chat Representatives and promise to send a chat transcript, then don’t... or say they don’t know how.... By All Means... go ahead and hire PickUpNow. And if you get a rise out of having a Chat Representative offer and “confirm” a specific delivery window and then, later in the same chat conversation, tell you that scheduled deliveries in “your area” can’t happen during the same time delivery window... go ahead and hire PickUpNow. And lastly, if you have enough disposable income where you’re ok with a company IMMEDIATELY taking your money when you book a service appointment but the commit to refunding your money within 7 to 10 days.... I wholeheartedly implore you to hire PickUpNow. Seriously... look elsewhere for these services or be prepared to waste your valuable time, take your blood pressure medicine or pills for your headache.

They claim they are going to deliver between 9AM and 9PM, which is a ridiculous window anyway. Talking to the store today, she said that this delivery company never shows up. So, she cancelled my online order to be delivered by these bums and is doing an order within the store to be delivered by their own store trucks for less money.

HORRIBLE! I have never written a review about a service before in my entire life- but what they do is illegal. I ordered a pickup for a mirror at home goods, under 20 pounds, it was tall but thin. 'Pickup Now' website has you checkout / pay by type of item and weight. My mirror was under 20 pounds, which by their standards qualifies as 'small'. Small= less than 20lbs, medium = up to 50lbs, big and heavy = over 50lbs. I pay up front, I get a call upon my item pickup saying they need to charge me the big and heavy pricing because it was tall and they charge by length with the weight. I literally go on their website and verify it only does by weight (offering to send them a picture), the woman says 'yes I see that, our leadership has been notified, we are working on changing it but it is company policy we have to charge you'. It is completely illegal to charge more than what is advertised up front on the website. With no reference anywhere in the checkout process to length. DO NOT USE THIS SERVICE. A BUNCH OF CROOKS.

This company is a joke. Buy Buy Baby uses this delivery service, and they even warned us that we should find our own way of getting our furniture from them. We were scheduled on a Thursday between 10 and 2. At 3:00, an hour out of our time window, we got notification that they were heading to the store to pick up our furniture. At 5:00, we got a text saying they had to cancel our delivery for the day due to the weather. We rescheduled for the next day between 2 and 6. I checked in with the online support throughout the day and they told me they were on time in our region and it would be delivered that day. By 6:00, we hadn't heard anything from the delivery service. We checked in and they told us they were delayed, but still going to deliver. They then cancelled an hour later. The online chat told us that someone was trying to still get the furniture, and would call us soon. Never got a phone call. No one reached out to reschedule. The next day I got on the online chat, since you can't get through by phone. They told me they could do a same-day delivery between 2 and 6. I was also on hold with customer service at that point. I got through to them and they told me there were no slots for the day in my region, and had no idea why the online support was telling me there was. They said they were reaching out to my chat support person and put me on hold. I was on hold for an hour and twenty minutes before I hung up. I checked in with the chat support person after an hour, and he said customer service checked in with him over an hour ago. Long story, but never ever use this company. If you read the reviews, they are all the same. They lie to you about reasons for cancelling delivery, online chat support promises you things they can't, and you can never get through to talk to someone live. I can't even believe this place is still in business.

How is this company still in business? Ordered a 4 piece set of patio furniture. Two chairs, a sofa, and a small table. Was supposed to deliver yesterday, but only the table showed up unassembled in a small flat pack box (why is this small package coming separately?). I asked the driver if he had the other items and he said that they were coming shortly on a separate truck. We waited all day, they never showed up. Called this morning to see when they would be delivered and they said the earliest they could do is NEXT WEEK. They missed their delivery YESTERDAY. Now they want us to wait another week? Then they scheduled different delivery windows for each of the remaining items... What. are. they. doing? Then I read the reviews for this company and saw that literally 100% of their customers have the same bizarre experience. And from what I see, they will likely miss the next appointment also and schedule for ANOTHER week out. How can they have "same day delivery" in their name when they have full week lead times on freight that was due YESTERDAY? No wonder the BBB gives them an F rating. When you see the 1.6 star rating for this company, remember that the review forces you to give 1 star. They should really have a 0.6 star rating.

I cannot begin to relate what I’ve been thru with this company. But here goes. I booked an order for delivery on a Wed. No one came. They texted they’d come Friday. No one came. Online chat revealed they had no record of my order! Reset for Sat 10-2:00. No one came. Texted they had no help to assist with pickup (reclining chair). Corporate called & reset for Sun 11-1:00. No one came. Texted they were behind schedule. Per online chat, I asked for a definite day & time. Reset for 2 days later & advised I’d rcv 20% discount for my trouble at time of delivery . Later rcvd text with specifics which literally flashed & disappeared b4 I could read whole text. Called 888 ph # - waited 35 mins. Recording came on & asked if I’d like to complete a survey, press *, at which time I was disconnected. Rcvd call on Tuesday advising pickup Wed 2-4:00. Finally delivered. They knew nothing about a discount, as they were 3rd party entity. Texted company about my 20% discount. Advised someone would get back to me. “We’ll be in touch ASAP” it said. That was 35 days ago. I gave up on getting a discount. Needless to say, I’m just grateful to have my chair delivered.