Disappointed C.
🙌🏿👎🏾👎🏾DO NOT PICK UP NOW…
🙌🏿👎🏾👎🏾 👎🏽👎🏽DO NOT USE THIS SERVICE FOR DELIVERY 👎🏽👎🏽 PICK UP NOW SERVICES.The requested day schedule was not met. This company is unorganized,unprofessional. They rescheduled my delivery after having me wait the entire day(Saturday). Then Terrance had the nerve to not take responsibility for their actions, but made sarcastic remarks. This was the first & last time I or my family/friends will ever use their services. They also removed the Materials that were mines used to cover merchandise( this was a velvet sofa). So merchandise was delivered uncovered. On rescheduled day received a message stating merchandise was being picked up from the store, then less than 40 minutes later received another message claiming they were running behind and suggested that I rescheduled again. Worst experience ever & last. I even called to voice my complaint with female manager (Kionna) who was nonchalant and thought there was nothing wrong with the issues that I had with the delivery. I requested to speak with someone above her, & was told there was no one else. They suck & so do their prices. HORRIBLE SERVICES.
Response from PICKUP Same Day/Scheduled DeliveryOct 18, 2021
We’re so sorry to hear that your experience did not meet our standards. We value your feedback and will work hard to ensure that similar issues do not occur in the future. Thank you for taking the time to speak with one of our Case Managers and allowing us to make things right. Wishing you the Best!


