PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

My Furnitrue finally arrived. It wasn’t easy. I scheduled my delivery fot Monday August 16th between 2-6. No update at all. I called three times and they kept giving me the run around. Finally got a call at 8 pm they were ready to deliver. I was not at home. Rescheduled my delivery and once again no update . Called got the runaround again. Finally got a call from delivery person they were on there way. The customer service rep was supposed to call me back Saturday with an update nothing. I will never is this device again. The actual people who delivered my items were great . The problem was the company. Horrible customer service , never called back and never followed up.

I had furniture waiting to be picked up on your website you would pick up on 8/21/21 between 6-8pm so we waited and waited call big lots to see if the guys got there before they close to pick up our furniture and nothing. I called your customer service about 8:30 pm and he claims to say my phone number was put in wrong. I told him u have my address just come by and delivery common sense should tell u just let's go and see if they are home and me as the customer which I have common sense knows to wait between 6-8 as your website confirmed it. I am very unhappy with this company so I asked for a refund. But I still think it's your responsibility to still deliver my furniture at no charge. I just think your guys didnt want to deliver this late so they made the excuse that my phone number was typed in wrong. I would appreciate a call from a supervisor and make things right or trust me I will surely tell people not to use you guys to deliver to their houses. Call and ask for joe or Shelton at the big lots in humble tx they have my number if u want to make things right with me plus I dont feel I should be charged u guys have a guaranteed 1 day delivery and as u see you guys failed. Google big lots number in humble tx and ask for joe first he is manager over the whole store Shelton is manager of the furniture dept. I would appreciate an answer from you guys if I dont hear one then I see that your company gives bad customer service. Actually your company does not deserve not even 1 star it should be no stars.

Devon & Chris were amazing! Communication was on point throughout pick up and travel, and they delivered our nursery furniture to the room! Great help, since hubby and I are both unable to lift heavy at the moment. Will use this service again, highly recommend!!

Delivery men were able to keep me updated on delivery arrival status and were kind and professional.

Your driver brought me the wrong item. Then I called immediately to tell you this. I thought it was handled, but I had to spend my time and call back and argue my case 2 additional times the next day. Had to call Big Lots a second time and then your people basically told me it was the stores fault and I’d just have to pick it up myself. Angry at this point.. finally your people called the store and realized it was indeed your drivers fault as he walked in the store and just randomly chose an item off the shelf without checking in with anyone. All in all a very frustrating experience

Very quick and efficient

My furniture was chipped, and movers just left it here and told us to contact customer service. Still unresolved. We were also left with all the boxes/garbage. Not worth $160 for unusable furniture and trash

This company sucks...they do not have their company together. My order got canceled because they took to long to pick up because they kept changing my delivery day. Which is crazy because I paid for same day delivery.