PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

I booked a pick up service and after continuously telling me they would call me soon as they were coming they never showed up. then i had to fight for a refund even though they never completed the service.

Wish you could give negative stars. Just finished my third scheduled delivery day with no couch. Week later and nothing but a run around. No contact from company, I had to reach out for any info hours after delivery window! Stay away! Terrible company.

If we could put no star we would. Completely unreliable. Booked this company almost 2 weeks before delivery & pick up of couch at store. They rescheduled, requested 12 hour window, rescheduled, rescheduled, we stayed home again 3rd day, they rescheduled again 3 times up to 5 pm and rescheduled again for following week. We GAVE UP and hired a local guy with a truck. TERRIBLE COMPANY! Poor excuses, poor scheduling on their part and completely unreliable. Do not use them!

Told me I would have a pickup window between 2-6 pm. Then day of they call me and say the delivery window is an all day delivery window and I need to be home all day, when I’d already made accommodations for 2-6. As is people dont work or have things going on. If I would’ve been told I needed to have someone home all day I would’ve made plans for that but since I wasn’t told until that morning I wasn’t able to. Ridiculous.

Excellent service highly recommend. Guys delivered tv console and patio chairs in short notice. Even though I was not promised I was on a waiting list they did their best. Thank you very much guys, and call center so patient and understanding took into the consideration all details. Great job!

I called in to check on when they thought I was going to receive my furniture. I was that my order had been marked as "urgent". Not sure what it meant. I was given the afternoon time frame. The driver had called me to let me know that he would be there in about an hour. Well 3 hours later he finally shows up at the end of the scheduled day. Something I was not made aware is that they ONLY drop off the furniture and I have to assemble it. Oh...also he was not wearing any mask!

It is a little expensive but the guys were very nice and helpful. Our furniture arrived without a scratch and overall we were very pleased.

The confirmed a delivery between 10a and 2p. At 1:45 they told me the couldn't find delivery team. The said I would have to reschedule for the following week but, because they only book six days out I would have to pay again. Also, there was no guarantee they wiuld deliver then. I told them that where I bought the chair I needed delivered would only hold it one more day what should I do? They said return the chair. I called Dolly and booked for the next day. My delivery person called me 20min later. The chair was picked up and delivered seamlessly. Do NOT BOOK WITH PICKUPNOW THEY FALSE ADVERTISE, HAVE THEY WORST CUSTOMER SERVICE, AND CAN CARE LESS THEY LEAVE YOU IN A BAD SITUATION. Couldyou imagine if I was moving. Book with a reputable company. because this company is not.