phivillaus.comPhi Villa provides stylish and durable patio & garden furniture including patio sofa, outdoor dining set, patio chairs &tables, umbrella and other outdoor gear. Life gets better with Phi Villa!
phivillaus.com (phivillaus.com) has 289 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jacqueline H.
I ordered a four seater outdoor sofa and table. I received my order it’s missing apart therefore I can’t even put it together and no one has responded to my emails or my phone calls. This company is a scam. It is horrible and they need to stop it from advertising. Home Depot sells these products and they need to stop. It is a horrible company.
Adam W.
While the furniture is nice, the directions to assemble (the chairs for an outdoor dining set) are condensed into four intense steps that were very difficult to follow. Additionally, the holes sometimes were not “constructed properly” for the screws to fit in. It was just an overall pain in the ass to assemble. I’m not an idiot in following directions nor putting furniture together, but it took about an hour a chair to put together, which I think is insane.
Beth S.
We ordered a big carport for our RV, but there was a glitch in delivery. PhiVilla was on top of the order all the way. They kept in touch and rescheduled the delivery - all with an amazing turnaround time. We are very impressed e with their customer service! Thank you Phi Villa!!
Robert B.
When assembling the product we purchased it was missing an item. We contacted them and received the item in three days. Outstanding Customer Service
Ashley G.
Absolutely terrible customer service from PHI VILLA. It has been over a month since ordering and the furniture is still missing parts and hardware, making it unusable. They do not return phone calls, and the only responses come through email in the middle of the night with no real resolution. This has been one of the worst customer service experiences I’ve ever had. Save yourself the frustration and DO NOT PURCHASE from this company.
J P.
Bought a patio set just over 1 year ago and the paint is already peeling and the metal rusting. It is underneath a covered patio and may only get wet during hard wind and rain. Reached out to customer service and they would not stand behind their product even after providing pictures.
Peter H.
I'm giving a 4 star rating and not 5 star because the first table shipped to me was defective. The defect was bad enough that this should have been found during quality control. The table was defective due to the manufacturing process, not because the table was damage during shipping. I had to go through the process of reporting the defective to the company. To the companies credit, they responded to my email fast over a weekend, impressive. The company shipped out a new table on the following Monday which I received a few days later. The new replacement table assembled just fine and is wonderful. The company did a great job of responding to my issue.
Alaina Q.
It was frustrating that we received two pieces of our outdoor couch that were unusable but we were very satisfied with the quick response time and remedy provided by the team.
