phivillaus.comReviews of phivillaus.com

I forgot to add my coupon code for my discount on my order. I sent an email to customer service and their response was instant. Customer service’s response email asked me a few questions. I immediately answered and they, in turn, Immediately responded; letting me know that my account would be credited the percentage I was requesting. They also sent an additional email, letting me know my package was ready to ship with the tracking info and date of arrival. I truly appreciate the prompt attention, as well as the professional and courteous manner that was displayed to me. I would not hesitate to send my business to this company again. I just know the table I ordered will be of good quality, as well as gorgeous! Thanks again. I am one satisfied, happy customer!

Upon opening the box I was surprised how well they seemed to be made and packed. I did the chairs first and found them very easy to assemble. Once finished they were very stable as was the table. I did have one fastener that had a solid head so I couldn't tighten it. I wrote an email and was pleasantly surprised how quickly they responded and willing to help they were. I can't put into words how much I appreciated their effort to please and their product really is a great buy.

We ordered a table and six chairs and the table was damaged by the carrier. I contacted customer service and very quickly they sent a replacement. They asked for some pictures so they could go back to the carrier. What i liked the best was the continuous email follow up on the process and timing. I am a return customer and after this very positive follow up on a problem will be again.

I ordered patio sofa set. I was supposed to get 2 boxes but only one arrived.. missing parts.. I ordered through Amazon, but now Amazon isn't helpful. They say it's a third party seller and they can't help.. awful purchase..I don't know will I get the missing items? The status of the order is delivered now..

I recently bought a bench. It is very heavy duty. When I opened the box, I couldn’t find the directions. The company emailed me directions. I put it together with help as it is very heavy. It looks great in my yard and it’s so heavy duty that I think it will last a lifetime!

I purchased one last year and had a few difficulties with it due to me leaving it open during a storm and I was sent another one with no trouble whatsoever the person that assistant me was very understanding and moved very quickly I will be a forever customer.

Great customer service. They went far and beyond what they should have done me already being out of the warranty time. Thanks!

Purchased Item E02GF093-B and had a defective part - specifically the part that holds the seat to the stand. When I attempted to call them at the service number provided in the box - that number being 8776062818 was continuously busy even though I called during the business hours posted on the card. When I checked their website, there was a different phone number listed for help - 9393004183 - and when I attempted to call that number, I was informed that there are no service agents available at this time and my call was then dropped. Makes me wonder what is going one. I have now attemted to email them and was given a general response message that my message has been received and "is being reviewed by our support staff". The card in the box that says specifically (in caps) - Please do not return the item to retailer. When I did get to a person - they were fast in replying and addressing my needs but I also asked by one representative that I change my rating to 5 stars for the 1 before I even got my replacement part. Another representative immediately told me to disregard that request When I did get the replacement part shortly afterwards I will note that they shipped the part in a box that had smaller dimensions than the part (fortunately the part being replaced was steel and not damaged) - for that reson, I will change my rating from 1 stars (on March 22, 2023) to my current 3 star rating.