phivillaus.comReviews of phivillaus.com

Very nice chairs and costumer service!

Had ordered an outdoor table and chair set for my deck. I received the items quickly and found them to be well made. I made a mistake on assembly and contacted their customer service via email for a replacement part. They were prompt with their response and communicated with me through the entire process until I received the replacement. I would recommend their product and customer service.

Fits perfectly and really enjoy the ability to use the drawcord. Customer service was very responsive and supportive as well.

Table arrived damaged. Notified Phi Villa and after taking a photo of table they replaced it with no hassle

Ordered the TC7-201-405 and was super excited as it looked so nice on the picture and was a reasonable price. Received the item and as others have mentioned had a hard time with the screws on a few of the chairs, the first of which was tight but didn't seem overly so until the entire screw sheered off and I couldn't remove it or proceed to install it. Sent pictures to support and they said it was hard to see an I need to build it first? I am not going to build a chair with only 3/4 screws that will hold the body weight of whoever is sitting on it? As for the table, one of the legs was so broken that installation is impossible (the top support that connects to the table was broken off of the remainder of the legs) and again was told I needed to build it because it was hard to see? How am I going to build a table with only 2/4 legs, even less sense. The support number on their site and product goes no where and you will only receive support via email in the middle of the night so it will take days if not weeks to get anything resolved with the asinine way of supporting you. Update: Received replacement chairs which were ok but the second table I received had a sizable crack (which seems to have been glued back into place sticking out) in it and the original had a gap where it was manufactured with poor quaility. When I complained further to the customer service team they told me " We have sent 2 tables for you, we have spent a lot on production, warehousing, shipping and employees. Hope you could understand. About the cracked new table we resend, you could throw it." The fact that they sent two tables with major defects apparently I should thank them despite the high cost I paid. I seem to have a much different experience than most of the others are bots (which would make more sense). I did get 10 percent off after demanding that or a refund (still feel ripped off but went through the effort of multiple rebuilds and didn't want to fathom the shipping cost to return it all). Will not be buying from them again and highly recommending anyone else do the same. I will also say the entire customer service process was much more focused on having me to change my review than resolving the problem with the purchase.

I ordered E02GF096 patio set. The table went together without a hitch. The first chair was a bit of a challenge: I had to really lean on it to align the holes for the last two bolts. The second and 3rd chairs (forget trying the 4th) the final holes were SO incredibly out of alignment I think only a blacksmith could align them. Constant busy signal when I call. Not feeling optimistic about the email query.

This company has excellent customer service, I had a broken piece on my zero-gravity chair and within 3 days I had a new one and life is good thank you so much Phi Villa for your exceptional service!!!

Customer service followed through on their promise to rectify a problem with an order . They stood by their word .