phivillaus.comReviews of phivillaus.com

Heavy rusting on the top of the table and all of the chairs only a little after 2 years. The table was properly covered during the winter months and kept clean during months of use. The rusting and peeling of the paint is due to improper/unprofessional painting during manufacturing = defective. The rust started to occur after the 1 year warranty excluding me from any returns. It is unbelievable that an outdoor furniture company would improperly paint their products. My complaint is not the first in this regard. There were many other complaints from other customers due to rusting. A company would probably want to make changes to correct this issue.

I am writing to share the excellent service I recently received from Phi Villa I live in a high-rise condo and recently ordered a set of chairs from Phi Villa. Not only were their prices amazing, but the customer service I received was exceptional. When my package was mistakenly delivered by Fed Ex to a Methodist home about a mile away, the Phi Villa team was quick to act. They were about to me shipped another set of chairs when the Methodist home called and said they had a bunch of our packages there. Our building Security took a truck and retrieved a truck load of stuff that was miss-delivered by FedEx I am extremely grateful for the efficient and proactive service that Phi Villa provided. It's rare to find a company that not only offers great prices but also provides top-notch customer service. Let me add all my items together without Hitch! I recommend Phi Villa.

Bought a patio set that one chair had a defection in. Contacted customer service and they sent me replacement parts. Even gave me tracking info for their arrival when shipped

I had a missing item in my order and the company worked with me and shipped the missing item to Me with no problem. I really appreciate the excellent customer service.

The product was everything expected. Was very easy to assemble.

Bought my patio shades a year ago and they are remarkable and still look brand new. I had a shade that I lost the hardware package for. Contacted the company and they replied immediately to help me out! Will definitely buy from again!

Update: the company replaced the damaged umbrella. Have emailed service twice regarding umbrella received with hole in fabric. Order 8808. No resolution. Phone number on instruction manual 877-606-2818, rings busy every time it is called.

This company is honest and attentive to their customers. I neglected to put in a discount code, and when it was brought to their attention, they reassured me that they would honor the discount. The 10', 3 Tier Auto-tilt, Double Vented Patio Umbrella arrived in good condition, and after its arrival they processed the credit for the discount. Very good Customer Service!