phivillaus.comReviews of phivillaus.com

It was easy to order our outdoor furniture from the Phil Villa website. They are also quick at responding to questions we had about our order and we were regularly sent emails with updates about the delivery, which was appreciated. The furniture is lovely and was pretty easy to assemble. We look forward to using it for many years.

I ordered a patio set and within 6 months it started to rust I contacted the company and they responded quickly m. They asked for photos, which i sent to them. They approved replacing the table and the amazing part was it arrived in two days Thank you for your excellent customer service!

The patio table and chairs I purchased are of excellent quality and design. Couldn’t be happier. The real reason to buy from Phil Villa is their customer service. What an incredible experience. Emailed them so many pre purchase questions and each and every one of them were answered in a professional and courteous manner. Once I received the product and put it together, I discovered an issue with only 1 screw hole that was stubborn. After 1 contact email and without question, they sent me a new chair part. What company does this and goes beyond accommodating a customer. Their customer service is the reason to buy from them. It’s absolutely the best I have encountered in all my years and I am 75. Thank you Phil Villa for making it easy to buy and fix my issue. I recommend this company highly.

Less than one star for customer service. Don’t buy from this company if you want after sale support. They don’t answer their phone and they don’t respond to emails. When your purchase comes damaged you are on your own.

Horrible customer service and doesn’t following their own policies. We moved into a new house with a large patio and screened porch and ordered 3 sets of patio furniture to fill the spaces. One set wouldn’t fit together because the holes were pre drilled incorrectly, and it took hours longer than necessary to complete. Our larger set that came with a fire pit came damaged in several places. It’s been 6 months and lots of emails of them blowing me off by telling me in 2 weeks the replacements will be shipped. That’s the only thing they ever say. And to top that off, no one has ever answered the only phone number they have listed as their customer service number. You always have to leave a message and no one returns your call. Horrible experience!!!!!

Quality is great, assembly was easy and the customer support was phenomenal! My particular set is a sectional style and I thought they had forgotten the corner piece. I contacted customer service, received a response within a couple hours, and was told that because my specific sets combination wasn't available they sent me one that included 2 extra tables and the missing piece! Amazing! Couldn't be more happy and I will highly recommend this company in the future.

We purchased a 5-piece patio set with sofa. It is a perfect size for our outdoor area, and the cushioned seats are quite comfortable, even for my 6'6" husband. Love the swivel chairs, too! We opted for the beige cushion covers, and they seem very well made and should hold up well outdoors. It is helpful to have two people to assemble the set, and the directions were not too detailed but we figured it out with no problem. And Phi Villa has EXCELLENT customer service. The rattan on the sofa was damaged, and they sent a replacement out quickly and were very prompt with email communication. I highly recommend.

This company was fantastic and easy to deal with for replacement part