phivillaus.comReviews of phivillaus.com

Phi Villas is a rip off company, We bought a 1500 table and chairs and the chairs fell apart in weeks. They will do nothing for us. Looked beautiful but made so cheap. Do not buy from them ever!

I had an issues with my $1000 dining set order and contacted Phi Villa customer service to start a return. Their website says they have a 30 day return policy, but they would only offer me a $100 refund! They will not initiate the return. To make matters worse, no one answers if you call their phone number and they only reply to emails in the middle of the nite. I guess that’s what I get for ordering from a company in China.

I purchased a very nice Phi Villa outdoor canopy in July. I contacted the company after one of the support poles broke. They responded to my emails within hours and asked for photos of the canopy to illustrate the broken pole. Phi Villa replaced my canopy immediately. I wish all companies provided this kind of customer service!

I purchased a patio set and i received it very fast. The set is exactly how it was shown on the website, it is a beautiful set and the price was also very good. I had an issue with the table, one part was loose and it was no way for me to fix it. I emailed the store and they responded immediately. They were very polite and respectfully , they sent me a new table the same day and they told me to keep the damaged one. Absolutely awesome customer service, i will recommend this seller to my family and friends. Thank you Phi villa!

I purchased a 5-piece Patio Set that includes a Fire Pit and my product was extremely nice and looks just as advertised. There was just one issue, one of the the back pillow rest was the wrong pillow cover, however, I addressed it immediately with the manufacturer via email and they corresponded with me immediately and sent me a replacement and told me that I can go ahead and keep the extra seat cover for future use. I really appreciate the Awesome Customer Support and would recommend Phi Villaus to family and friends, and the staff members whom communicated with me via email were very polite and respectful 🙏🏾❤️❤️👍🏾👍🏾🤭

Absolutely terrible quality. We purchased 10 metal, rust proof chairs. Within 2 weeks, the first rainfall we had since having the chairs, they started rusting and spilling out rust water all over our brand new patio. Thankfully we scrubbed it out in time off of our patio, but can’t risk having these chairs out there. They have a 30 day refund policy but essentially refuse to keep that commitment which is fraud. They literally told us to cover the chairs or use rust spray on them. I kid you not. We filed a dispute with our CC company and thankfully won it, but this company is awful. Buyer beware.

Product is very good quality. Customer service also prompt. Had a few questions and they were very helpful.

My rollup shade had some plastic parts that broke while I was assembling it. They were quick to respond and answered my emails promptly!