phivillaus.comReviews of phivillaus.com

PHIVILLA Garden Table for 6 Person 150 * 90cm A bracket welded to the table leg which secures the inner frame has failed on first usem (I wish Trustpilot would allow photos to be uploaded to show details). I say "welded" but upon inspection it would be generous in the extreme to call it an actual weld. There is zero penetration to the metal of the table leg. The whole thing could have collapsed and badly injured someone - especially a baby or small child if they had been close by. Phi Villa's customer service has been appalling. They don't care about the dangerous defect and haven't commented on whether they will investigate or recall defective items. They say they can't provide a replacement table leg as there is no stock in the UK warehouse - well maybe get one in stock! They are hiding behind the fact that it was bought from Amazon and say I should get a refund from them (I did). But they did say "If you still like the table, you could reorder." Helpful - NOT!

What made my experience great was the customer service from the manufacturer. I’m certain they were in China but although my chairs were missing an entire hardware pack, it was sent to me quickly though tracking showed it came from China. So kudos for their making a negative situation turn positive!

I purchased this set in April of 2024. As I was very happy with it initially, after being kept consistently under cover the surface of the table became discolored by the spring of this year. I reached out to the company when I discovered the discoloration which was just outside the "1 year from purchase" window and for that reason they would not do anything to help. We were having some construction projects done (not anywhere near the table so this was not the reason for the discoloration) so we did not discover the discoloration until we were again able to use our covered porch. Now, early August of 2025, there is bubbling and portions of the table surface that are chipping off revealing rust. I did my research and checked reviews, but this is what I am left with. On the advice of the customer service from the company, I have very gently cleaned the table with mild soapy water and towels, nothing abrasive. Just want others to know what to expect unless you don't mind spending $800 for a table that does not hold up........

We ordered a table and eight chairs six chairs came with all the parts. The other two chairs came with the back of the seat missing. The box was ripped open. This was no fault of the company, but after contacting the company, it took seven weeks before I got the back and the seats, the other two chairs. At first communication was a little sketchy here and there, but towards the end before before I got the chairs. Communication was great. We love the furniture that is very durable and very comfortable and we’ve used it a lot already.

The table and chair that I purchaed were very well packed and easy to install. The quality of the material was equally good. In addition to the quality of the product I was totally blown away by the quality and professionality of the customer service. Thank you

I must say that we LOVE our new patio table and chairs. Upon arrival, the quality and style were even more beautiful in person. We received 4 boxes at one time and then realized that we were missing the 5th box. Contacted Phivillaus via email and received a response back on the same day. Box 5 arrived the very next day. Once table was put together we realized there were 2 small rust spots. I contacted them again and they are sending us a new table. Great customer service.

Excellent seller and truly exceptional customer service. I had a small issue and was assisted with courtesy, efficiency, and professionalism until it was resolved. A well-deserved 5 stars. Congratulations!

My husband purchased me a greenhouse so that I could have two doors on either end. Within a matter of months of installing it, both end door straps dry rotted and literally fell off in my hands when rolling door up. The company offered to send new straps, which I politely declined since I'm not going to sew into plastic new straps that are supposed to be sewn into a seam nor should I have to. I was then told that a new cover would be ordered and since March I have been waiting for that cover to arrive. Recently I reached out yet again asking what was the status and was told they no longer have a white cover they would gladly send a green cover to my 27 ft Greenhouse. I told them that would be acceptable and then two days later I received another email stating they don't have the cover in stock in green (yet their email stated they did)and asked if they could just go ahead and ship me an entire new Greenhouse. Scratching my head thinking you can't pull the cover out of a box? But whatever, my issue is that I need these doors up during our 100° days. They sent yet another email asking me to confirm my address which I did and then two days later I received an email stating the warehouse doesn't even have a full set in stock so they would issue me a credit and to please go to their website to pick something out. Looking at their site they no longer offer any greenhouses at all which leads me to believe that these Greenhouse covers have had more than just my issue and complaint. As an avid Gardener I do not need an expensive patio furniture set, I need a greenhouse. It's simple folks and if you can't Supply me with the greenhouse that's not going to fall apart I would like my money back. I was now told it fell outside of the 30-day replacement guarantee from @amazon Well isn't that amazing it only took 7 months for them to tell me that they don't have to replace it when they offered on numerous occasions to do so. So now they are back peddling telling me I need to pick something off their site. Which I'm not going to do, I have no use for a $500 umbrella Etc I'm a gardener I want a functional greenhouse.