phivillaus.comReviews of phivillaus.com

Our package of patio chairs was already opened on one edge. Unfortunately, the hardware package (needed to assemble the chairs) had been removed. However, one call to Home Depot's 800 number got me in touch with the manufacturer. The manufacturer's rep knew exactly what I needed and promised to ship it right away. It arrived in just a few days. Bottom line: Problems arise once in a while. It's the ability and willingness to correct the problem that matters most. This company serves its customers well. Thank you.

I’ve been trying to contact you for two years to order parts for my patio set. As of today, I’ve heard nothing. I’ve emailed and left a voicemail with my phone number. can someone please contact me. The patio set is E02GF104

This product cannot be placed outside. Rain water or just moisture gathers inside the hollow steel parts and eventually a rusty fluid leaks out and stains the floor below. The manufacturer is well aware of this product defect.

Beautiful outdoor furniture. Easy to assemble and look nice.

I recent made a purchase of which some minor parts were broken. I contacted customer support, reported the broken parts and replacements were immediately sent, no charge. That's what I call great customer service :-)

We ordered 2 chairs and when they arrived one was faulty. We tried emailing and got no responce however once we telephoned everything went so well. We sent pictures of the problem and in a very quick manner they corrected the problem. We were very impressed and now will totally enjoy our new chairs which are wonderful.

Nice product. Wonderful customer service.

We purchased the 10 x 13 Outdoor Patio Gazebo Wood Look, Canopy Tent. We love it! The gazebo was delivered sooner than expected which was wonderful. We thought the assembly instructions could have been better, but after an email to the company who responded within a day, they clarified an issue that completely resolved the confusion.