Amazon.comReviews of pharmacy.amazon.com

AMAZON PHARMACY REFUSE TO REFUND ME FOR A PERSCRIPTION THAT I NEVER RECEIVED APRIL 2025 AMAZON PHARMACY CHARGED ME TWICE FOR A PERSCRIPTION THAT I NEVER RECEIVED, THEY WERE SUPPOSED TO SEND ME CHECK BECAUSE THEY SAID THEIR SYSTEM WAS UNABLE TO REFUND ME FOR A PERSCRIPTION THAT CHARGED MY TWICE, THEY CANT RECEIVE EMAILS, SO THEY DONT BELIEVE THAT 22.25 WAS DEDUCTED FROM MY GIFT CARD 2 TIMES, TODAY THEY CANCELLED MY PHARMACY BECAUSE I GOT INTO WITH ONE OF THEIR AGENTS WHO SAID I WAS LYING THEN I TOLD HIM HOW I FELT ABOUT HIM AND THIS WHOLE ISSUE THAT I HAVE BEEN GOING THROUGH FOR OVER A YEAR, BUT IF THEY ARE READING THIS, SINCE THEY CANT RECIVE EMAILS THEY CAN FINALLY SEE THAT THIS 22.25 WAS DEDUCTED FROM ME TWO TIMES, NOT ONCE AND THEY REFUNDED ME LIKE THEY THINK, BUT NO IT WAS DEDUCTED REFUNDED THEN IT DEDUCTED AGAIN LEAVIING ME WITH A 0 BALANCE YET THEY CANT GET SCREENSHOTS SO THEY WONT BE ABLE TO SEE

I have been trying to receive a time-sensitive medication that must be taken on schedule, and Amazon Pharmacy has been unable to deliver it for over a week. My order was canceled once, then delayed again after being handed to a courier, with no updates for more than 24 hours. As a result, my medical treatment has been disrupted. The only “solution” I was offered is to keep waiting, and if the package does not arrive, then request a refund and transfer the prescription to another pharmacy. This is not an acceptable solution when it comes to medication that must be taken on time. Due to these delays, I may now have to restart my treatment from the beginning. For a pharmacy service, this level of unreliability is unacceptable. Patients depend on timely access to their medication — this is not a regular delivery. Very disappointing experience.

Terrible customer service and issues with the delivery. I would be pretty chill about if customer service wasn’t so unhelpful. Now I am passionate about how much I despise this business.

Since we have pharmacy insurance, out cost was not the $25 as represented. It was $311. Our local pharmacy is $315. No help from Amazon

It's a great idea, from an otherwise reliable company, but they need to get their act together on the pharmacy side. Getting started with the service is difficult at best, and their customer service people are 100% useless. I tried really hard to make it work, but I'm going back to CVS and regret wasting my time.

NEVER use Amazon Pharmacy! I have been a long time customer receiving an autofill prescription. They changed my prescription manufacturer to one coming from China! When I asked to return it or a refund; there was nothing done. At the very least; allow the customer the option (ahead of the refill) to agree to the change in pharmacy from a US one to a Chinese company.

Never use them, I was unable to change my delivery address and was unable to access my order pharmacy acct numerous times even after talking to their it support. DO NOT Use them ! I’d give the zero stars if I could ! I changed my address and it the rx still went to my old address. They do not cfm the change and do what they want! This has happened not once but twice the third time I’m done and canceld my pharmacy acct.

Very disappointing experience with Amazon Pharmacy. I received a defective Mounjaro prescription that cost $500, and instead of resolving the issue, I was told to contact the manufacturer—which has been unresponsive. This lack of accountability is extremely concerning when it comes to medications.