Amazon.com seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Site has numerous personalization features and services including one-click buying, extensive customer and editorial product reviews, gift registries, gift certificates, wish lists, restaurant and movie listings, travel, and photo processing.
Amazon.com (pharmacy.amazon.com) has 460 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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John B.
Have used pill pack for years, flawlessly. Amazon pharmacy took over and I’ve had to spend countless time straightening out My prescriptions. Now every time I turn around they remove a med From my pill pack and I have to go back in and fix it. Think I’ll move to med box. Amazon is failing miserably.
alphanln
What a horrible experience. Expected a simple on-line process. Asked to add my profile, did, selected my symptom to set up an appt. Sent back to add a profile. After three times called Customer Service. Was on hold for 15 minutes and a CSR kept coming on saying to please continue to hold. Overall, probably invested an hour and a half. VERY DISAPPOINTING.
Ben G.
This isn't a review this is to all the people complaining under these reviews. Does Amazon Pharmacy have its flaws ? Yes. However the people whining about the price, it literally says on their website with insurance price is not confirmed unless we have your prescription or to call your insurance and ask what the copay would be. Second if you are whining about delivery and the carrier isn't Amazon: kindly shut up. We customer service representative are tired of hearing about it. We are at the bottom of a totem pole and didn't decide who delivers your medicine. It is assigned somehow someway by Amazons System. I want your to read that again. AMAZONS SYSTEM. Not ours. You people love to say it's ours like I helped build it. We didn't. Ask to speak to a supervisor and complain. Vote with your wallet stop telling us at the bottom of your delivery woes. We can't do anything but offer a replacement or allow you to speak with a pharmacist. That's it. Third - for the love of God stop calling us / chatting is of your medicine price goes up. Call your insurance. They decided your copays Amazon Pharmacy is just the delivery service. Also if we tell you something is wrong with the insurance or it's not going through. We aren't lying to you. Call your insurance. Also if we have ask for your insurance information and you don't have it we can attempt to look it up but if it doesn't show, you will need to call your insurance. Basically call your insurance and ask them stop filling up our queues when questions your insurance can answer. Fourth - we don't care about your threats. "I'm going to make my medications elsewhere". "YOU NEED TO DO WHAT I SAY NOW". No we don't you old fart. Granted most of us are laughing at our desks at your failed attempt of thinking you have any power. You want to come in chatting or yelling like a billy bad boy or a Karen you'll get the same treatment. Please do take your medicines elsewhere. We don't care. I use to deal with people like you when I worked at Walmart: "I'm never coming here to shop again!" Yet you are back next week. That's it. Oh and also another note - chats are fairly new to me but don't whine about not wanting to talk to AI then respond: "Hello?" After a minute of not getting a response. We are taking two other chats and are busy. Give us a dang minute. Hope that opened your eyes ✌️
SA
I use/used Amazon Pharmacy, as they tout that they deliver. Uh huh. They use UPS. I received a naughty note today, blaming me for delivery issues with UPS. UPS stating they're unable to deliver as I was not available. Uh huh. I'm Agoraphobic. I am ALWAYS at home. I'm not lazy, entitled, or whatever one wants to claim. I am physically and mentally unable to leave my house. But, UPS blames me for their delivery refusals. And Amazon Pharmacy sends me a nasty note, blaming me for UPS delivery issues. So, no, I cannot continue to use Amazon Pharmacy. I need my medications. There's a reason why they're prescribed.
Steve T.
My order never arrives on time. I'm left without my prescription for multiple days
Jim
I was looking for Anusol HC suppositories, and the average price foiir package of 12 is between $20 to $30.00. The price is much less in the UK, execpt they cannot ship the the USA. Amazon Pharmacy has a listed price of $1000.00+ for the same package of 12. I chatted with Amazon on their chat line, I was told to speak with aassociate. I did not. I am a Prime member, I am not a Amazon Pharmacy member, I was looking for prices.
Van
Still waiting on my medication and assed the promised time. I reached out to out to customer service and they are unhelpful. I decided to try Amazon pharmacy oppose to CVS or Walgreens and honestly I am better off going with one of those.
James J.
Omg they had a promotion that if u got a prescription transfered u got 20 dollars how they gonna say if ur on state funded like !!!im not on state funded dont fill ur script here
