Amazon.comReviews of pharmacy.amazon.com

Just a heads up for people who may ever want to consider using PillPack/Amazon Pharmacy (they are owned and both run by Amazon and all by the same people) - but they have absolutely no quality assurance for their pharmacies outside of using AI. I repeat, there are NO HUMANS actively following suit and monitoring quality for those pharmacies. Do NOT use them.

They can't handle a discount code plus insurance; constantly breaks their system. Ridiculous to have to do years of this with inept customer service.

Completely trash. There is usually no communication from their end when something goes wrong. It's also impossible to see the status of prescriptions on the dashboard unless everything is running smoothly. They'll send you links to expired prescriptions telling you to order from that link, then cancel your order because it's the wrong link. Then why did you send it and tell me it was the new link? They'll tell you theyve shipped something and that you're receiving it todau when they've actually cancelled it and nothing has shipped. They'll tell you something is cancelled then you ask customer service and they say no nothing is wrong, but yes it's actually been cancelled. They switch from name brand to generic even when your doctor specified name brand. If youve never been gaslit and you want to know what it's like then you should absolutely use this service.

This is literally the worst pharmacy I have ever worked with. They make everything difficult and have terrible customer service. I received a free CGM that I was going to compare with another, this is simply a medical device. So, my doctor gave me a prescription, they automatically removed refills from my other CGM prescription, yet would not let me fill the new CGM (which I was getting to compare with my current cgm at the same time to see which was more effective in detecting my glucose). They made the whole process complicated, and everything has been since I first switch. It was supposed to be easy, but nothing is easy with Amazon Pharmacy.

Not a pharmacy I would recommend to anyon. I think Amazon should stay away from this in it entirety. I when on their live chat to enquire about a specific brand product which they assured me they have in stock, they were quick to request my prescription from CVS but that's where the service end. From June 25, 2026 and to date I can't get the medication they kept extending the shipping date then canceled the order...

Delivered wrong prescription.

They are not accurate with information regarding deliveries. They state overnight services available however this is not the case. It maybe the case for the first order you put in but not after. They are easier to deal with than most local pharmacies because there is no line to deal with. Customer service is not the best. They are quick however not honest. I was chatting with a pharmacist and asked for a supervisor and he said there is no one else available however as the issue proceeded along he said he could escalate to a supervisor.....I did not like being lied to by their pharmacist.

AI was used to initially deny a refill for a medication I take to skip painful periods. Male pharmacist refused to fill it even though it's now I have always taken it with no problems because he decided I don't need it now. Lied and said my insurance rejected it but I pay cash no insurance then just defaulted to he can't override it. I've been a pharmacy tech. Yes he absolutely could. It's a no dangerous medication that many women take exactly as I do and there's no reason for a man working in a remote pharmacy to decide whether I can skip my periods or not.