Amazon.comReviews of pharmacy.amazon.com

WRETCHED!!!! The worst pharmacy experience of my life. Amazon pharmacy should be shut down. They received my prescription and did nothing with it for 5 days until I reached out to them. Then, they lied and told me they submitted a vacation override but they did not. Then, they tried to hide the fact that they did not submit the vacation override by lying to me again. Then, they demanded to know where I was going on vacation before they would submit the vacation override saying it was required! Well, Ash, the snippy-ass pharmacy tech (such a delight), it was not required. I was lied to again. Ash's superviser confirmed that my vacation location was not required. Ash was just being an ass. Run, do not walk, away. Go anywhere else.

I hate their delivery partnership with UPS, you dont know where your medication will be delivered, it might be a CVS drugstore and you have to pick it up. It's horrible.

Absolute dogshit scam of a site. They list dermatological ointments as “180 day supply” or “30 day supply” but not grams. Which means my usual 45g, 30 day supply of a retinold for $45 from apotheco pharmacy was now a “180 day supply from Amazon for $95.” By my math that would have been nearly $16 for 30 days! Nope. They charged me $97 for a 45g tube and refuse to take a return. Overcharged. Scammed. Customer service took their sweet time (about 1 message for every ten minutes) just to tell me I was out of luck and it’s not their fault nor would they accept a refund or return. Then they transferred me to a chat where there was a 60 minute wait. Really strange because I had already been transferred twice by that point and each transfer only took 1 minute.

The process was easy but it was supposed to take 3 days to get my prescription, already an inconvenience when you are sick. Then 3 hours before it was supposed to arrive I received a message that it would be delayed. This service isn’t ready for the public.

I’m kind of surprised by the number of negative reviews here, although I also know people are generally much more likely to take the time to post about a bad experience than a good one. I only recently switched to Amazon Pharmacy—about two months ago. I had used them once before when I was also using One Medical for telehealth, and I remember being genuinely surprised by how quickly my medications were delivered to my doorstep. For years, though, I primarily used CVS. I don’t want to pile on brick-and-mortar pharmacies, because I think most of the people working in them are probably good people trying to do their jobs in increasingly difficult environments. But despite the fact that my entire family has used the exact same CVS location for nearly two decades, there is absolutely no relationship there. And maybe that’s simply where retail has gone. A lot of services that once felt relationship-oriented have become transactional. I don’t particularly like that, but I can live with it—as long as the transaction meets my expectations for speed, respect, access, and convenience. Unfortunately, that hasn’t been my experience at CVS for years, and at this point I don’t really expect another giant brick-and-mortar pharmacy chain to be much different. Amazon Pharmacy isn’t pretending to give me a personal relationship with a particular pharmacist or pharmacy technician, either. But what it does give me is 24-hour access to request medications and initiate transfers. If the AI assistant can’t answer my question—or I’m simply not satisfied with the answer—I can reach a customer service representative. And yes, I’ve even been able to chat with an actual pharmacist. But one recent experience involving my husband is what really sold me. He had a new prescription that was originally sent to our longtime retail pharmacy. We were told that our insurance wouldn’t cover it. So I went to the manufacturer’s website, downloaded their savings card, and resigned myself to paying $499 a month. We later transferred the prescription to Amazon Pharmacy. When the price initially came back at more than $800, I thought something had gone wrong with the savings card. So I started a chat. I began with Amazon’s AI assistant. When it recognized that my question required more help, it transferred me to a customer service representative. She had already read the conversation, so I didn’t have to start all over again. She asked me just a few additional questions, investigated the issue, and then quickly connected me with a pharmacist. The pharmacist was incredibly helpful. At one point I actually asked, “Do you want me to call the other pharmacy? What do I need to do?” Instead of handing the problem back to me, he essentially said, “Let me see what I can do.” He asked whether I preferred a phone call or an email and told me I should hear something within a few hours. A few hours later, I had my answer. He had contacted our insurance company himself. And here’s the remarkable part: the savings card wasn’t actually the problem. In fact, the prescription wasn’t simply “not covered,” as we had originally been told. The pharmacist identified the actual reason the insurance claim was rejecting and gave us the information we needed to go back to my husband’s healthcare provider. His provider was then able to address the underlying issues and resubmit the authorization. The medication was approved by our insurance for a full year. Think about that for a minute. I went into that conversation trying to figure out how to get our cost down to $499 a month. I came out of it discovering that we shouldn’t have been paying $499 a month in the first place. That experience probably sums up why Amazon Pharmacy is working so well for me. No, I don’t have a personal relationship with “my pharmacist.” I couldn’t even tell you the name of the pharmacist who helped us that day. But when we actually needed a pharmacist—not simply someone to fill a prescription—one was available, investigated the problem, contacted our insurance company on our behalf, and took ownership instead of giving me another phone number to call. If pharmacy service is going to be increasingly transactional anyway, I’ll take the transaction that gives me access, convenience, responsiveness and, when I really need it, an actual human being willing to help.

1. RX had an error. So I needed a med more quickly than the Rx showed. So I went to new ENT who sent a correct RX to Amazon. Amazon would not honor the new RX until the end of the prior RX date. So I had them transfer the RX to my local pharmacy and that worked. 2. I have another RX with them. They will not refill until down to 7 day supply. Is my most important med - for sleep. Do not recommend Amazon pharmacy - does no good to talk to one of their pharmacists.

I was told the pharmacy would fix my issue and now that time has lapsed to speak to a doctor I’m told they can’t only after me contacting them cause they never contacted me at all wouldn’t do any good cause no one knows who my doctor is not even me

The worst type of pharmacy. Ordered different medicines for my parents and was told that I can order only one medicine at a time when I'm spending ample amount of money on the same. And they don't pick up calls The worst type of service I have seen. Would rather buy medicines from the medical store.