Amazon.comReviews of pharmacy.amazon.com

I had high hopes that I would receive better service than I have from the chain drug stores. WAS I EVER WRONG!!!! Totally incompetent people are answering the phones. I have run out of a heat support medication. I started the process of refill a week before I was to run out. Now it's a week after my refill time and still no progress. I have called 7 times this week with 7 different excuses why they can't refill my prescription. I have called my insurance co, they say it is a problem on Amazons part. The same with my co pay deductible card, Amazons fault. Why do all pharmacies SUCK?

I really want to like Amazon Pharmacy and I do like things about it. At best, ordering is easy and delivery is much faster than CVS Caremark. More often than not I have that experience. I go to big practices that are totally wired in to the big pharmacies, so when my practice sends a Rx electronically you bet it goes. However, twice recently my practice pinged a Rx to Amazon and ... nothing. Then you get to deal with customer service which SUCKS. You can't talk to a person. NO ONE KNOWS ANYTHING. After lots of time on "chat," they say your practice never sent the Rx. That's bull! They ping it then send me a confirming message on My Chart. I've never had it not go through until Amazon. I know it's stuck in the system somewhere but Amazon flatly denies. I ask for a supervisor who also denies. So I go hat in hand back to my practice and say sorry please send this again because, you know, Amazon. They send it again and Amazon fills it lickety split. So the epitaph is that Amazon works great when it works but God Forbid you need customer service. It really doesn't exist.

Terrible service. Get your medications elsewhere. Doesn't help that Amazon is an evil company.

It took 12 days from when the rx request was received by Amazon to when I received the medicine. Originally they said delivery in 2 days. Then 5. It just went on and on. The issue was with Amazon ordering the correct drug. If you take medication that you need on a regular basis this is not the place to use.

I recieved an unsatisfactory medication from Amazon Pharmacy. There was no phone number to call only a chat with an imprersonable agent on the other end. I requested a replacement or a refund and they refused to do either. Now I have to get my doctor's office to write another prescription and pay the co-pay which is over $100 AGAIN. It is ashame that a pharmacy will not stand benind their product and correct an issue. A $100 is not a lot to a pharmacy, much less Amazon but it is to me!

Who is running this company? YOU DIDNT DELIVER MY GRANDPAS MEDICATIONS AND HE died because of you shame on you bezos. Corporate profits over care. Thats what’s Amazon pharmacy is about.

Gave it a 1 because I can't do a 0. Set up refill transfers and made sure it was completed. Two weeks later I submit for my scripts to be filled on the 24th to be delivered on the 27th. On the 27th I am emailed that they won't be delivered until the 30th. 3 days without meds (at 10 pm on the 30th) I get an email that they won't be here for 2 more days. 6 days without meds including blood pressure and antidepressants. The meds are generic and readily available, I don't know what their problem is. Don't try Amazon pharmacy without a stockpile reserve. I can't cancel now because they "already filled it", and my insurance won't pay for another script. Did everything right on my end!

Horrible experience! They somehow put my prescription in a deleted account, therefore I was unable to access it. Getting through to speak with anyone is a nightmare. I wasted at least 3 hours on chat and on the phone. AVOID.