Amazon.comReviews of pharmacy.amazon.com

If anyone is thinking of using Amazon Pharmacy, don't! My first order didn't come so when I checked it showed an order hadn't been placed. When I called, they said that happens when they are out of stock; would have been nice to know that. Before I placed my second order said it would be delivered the next day, after I placed it, I get a text saying it wouldn't be delivered for another 7 days; again, would have been nice to know that at the time I placed the order. So, I called my old pharmacy and told them to get the prescription back because they had the medication in stock. They called back and said I would have to call Amazon to cancel my original order. Don't even get me started on trying to get past Amazon's AI answering system to talk to a live agent.

I have moved back to my original pharmacy. Terrible experience with Amazon pharmacy. 1. Difficult to transfer prescriptions from my pharmacy to Amazon. 2. Prices were MUCH higher on Amazon. In the chat they told me that Amazon does not price match. 3. Never received any emails about re-ordering. One day I was down to the last - my other pharmacy would send me text reminders - but not Amazon. I'm out!

My medication was supposed to be here yesterday. Still not here. I have another prescription that requires preauthorization. Amazon is very slow at getting prescriptions filled and sent out. I will not use this service anymore. Way too slow.

when amazon pharmacy first opened, it was great. access via the web or android app was quick with a simple pin code and prices & service was great. in the last month however, service has been horrible. chat agents are absolutely worthless, can't answer simple questions telling you to call a number and talk to an agent. then, they imposed a nonconsensual requirement to receive a text message code to access my account! no more simple pin code. i'm moving back to walgreens, but i can't seem to get them to transfer my prescriptions. hmmmmm?

I have only had amazing experiences with the Amazon Pharmacy. Saves me trips to the local pharmacy and they are so much faster! Always great customer service.

Terrible have to sign for package, so you will never get your prescriptions

Terrible customer service, they hardly have anything other than anti-depressants or antibiotics, awful UI, everything about this side of Amazon’s business absolutely blows. Actually, that might be the only thing it’s good at, absolutely blowing and setting a new low point in the industry. And of course… it’s the only mailing pharmacy that BCBS FL offers. Was on CVS Caremark for years in CA, it made life infinitely easier. Great working service. Amazon Pharmacy will DEFEAT YOU!

Wrong prescription 15 days later ! HORRIBLE