Amazon.comReviews of pharmacy.amazon.com

I will say that I used the amazon pharmacy with tretinoin .10% only. Had no problems and I was able to use the no insurance option which made a 6 month tube 46 bucks, cheaper than my copay, and got it in 2 days. I wil say this is the only medication I have got through them so I cannot attest to anything else. I've kept all other prescriptions l, including ozempic, at my mom and pop because that's important to me.

Like others have reported, you can't give a 0 star review. I made the mistake of switching based on prices, but because I have insurance, the price is not listed until you go to pay for it. Also, like others have reported, my medication, which is extremely expensive, somehow got lost. They don't notify you when they miss the delivery time and have to re-order without offering any expedited method. The amazon website lists one delivery date, the UPS tracking shows a different date, which their customer support shows, but they don't match.

Why no zero stars. Slow? Yes? Customer Service? Forget it. They lost my medication, a controlled substance. It made it to my town but not me. That process took almost 2 weeks. They made me wait a week in case it showed up. The said they would contact my provider. They did. I did. They authorized the refill with Amazon and Amazon won’t transfer it local. So what? The same person at the UPS facility in Raleigh, NC can steal it again. This business model is never going to work. Frustrated without my anxiety meds. 3 weeks and counting….

I wish I could give zero stars for this pharmacy. Order my medication said it would be here on Thursday. Got notifications that it won’t be here until Tuesday the following week. when I contacted them, they said so said too bad it’s been shipped. You have to eat the cost. Do you wanna talk to the pharmacist of Amazon about withdrawals from your medication? I said nope I will do it local from now on and screw Amazon pharmacy. I deleted my account and went local.

Amazon pharmacy does not honor refills and makes you reach out to contact your doctor every month even if you get a 3 month supply. I, like others have now switched back to my original pharmacy. What a waste of time and headaches as now Amazon is sitting on 2 refills that I cannot renew and not sure if I can even get my meds at my original pharmacy. Justin from amazon pharmacy is incredible rude and demeaning. He said my prescription expired in March. First of all it's March 29th....huh? And how can it be expired when I have 2 refills and he can see that. Mismanaged pharmacy...not even sure how this is legal to be so bad in the pharmaceutical industry.

A nightmare trying to transfer prescriptions to Amazon pharmacy. Me to Amazon Pharmacy chat agent: Hi, I'm trying to transfer prescriptions from CVS to Amazon pharmacy. I tried twice through the website and failed, and the Amazon app said that it got no response from CVS. I went to CVS, and they said they did not get any contact from Amazon and have no fax in their system from Amazon. They said that an Amazon pharmacist can call them at 916 726-4466. Can you ask one of the Amazon pharmacists to contact the CVS pharmacy to transfer the prescription? They did not get any fax the previous 2 times I tried to transfer, and the CVS pharmacist said that they have transferred prescriptions to Amazon pharmacy before, but Amazon needs to call them. Amazon Pharmacy chat help agent: That is what you will need to say when you call in to Amazon Pharmacy 855-745-5725. Then the representative can further assist and reach out to a pharmacist to see if they can help. ... I called this number, and was transferred by the customer care to a pharmacist, who told me I was transferred to the wrong person and they transferred me to a pharmacy tech, who transferred me back to customer care, who said I need to request the transfer through their website, which they acknowledged that I said that I tried twice and failed. They said I could also ask the doctor to send the prescription directly to them, but I said thar we no longer have that doctor or insurance. They had no other solution for me. Their pharmacist wouldn't call CVS to transfer prescriptions. I don't know if I even want to get involved with a company with that level of customer service. They can't make a simple phone call or send a fax.

What a mess. Just a word to the wise, if you activate the OTP feature for sign in security, you’ve just made it impossible for you to get help if something goes wrong. In my case, every single time I try to log in, it tells me I’ve requested too many OTPs for the day, and I can’t log in to my account. Number of OTPs I’ve actually requested? Maybe 2 or 3. Number I actually received? Zero. Why? Because their stuff is broken. But I can’t reach the help page to report this because that, too, is behind the OTP security barrier… I basically can’t do anything to resolve or report this. Amazon’s help people in India are mystified and don’t even know what I’m talking about. Amazing as a whole has badly declined since Jeff left, but this experience is probably one of the worst I’ve ever had with Amazon.

Horrible service. It can not not confirm my address or save my credit card. Contact customer service and cannot solve issue