Pet Zone Tropical FishReviews of petzonesd.com

Response from Pet Zone Tropical FishJan 8, 2026

Hi Trevor — sorry about that, and thanks for flagging it. We definitely want to help, and it’s not our intention to miss your calls/messages. Please reply here (or message us) with your order number and the best email/phone to reach you, and we’ll look into your case right away. If you called outside business hours or during peak in-store periods, we may have missed you — but we’ll make this right and get you taken care of.

Response from Pet Zone Tropical FishJan 8, 2026

Hi D. Davis — we’re sorry about the missed follow-up, and we understand how frustrating that is, especially with a delayed order. We’d like to get this resolved ASAP. Please reply here (or message us) with your order number (#35246) and the best email/phone to reach you, and we’ll pull up the ticket, provide an immediate status update, and confirm the next steps (shipment, replacement, or refund as applicable). Thank you for your patience — we’ll make sure you’re taken care of.

Response from Pet Zone Tropical FishJan 8, 2026

Hi Jeffrey — we’re sorry to hear about the DOA and the frustration with communication. We reviewed order #35238 and can confirm the DOA claim was already resolved and taken care of per our Live Arrival/DOA policy. If you’re still not seeing the resolution on your end (or have any remaining questions), please reply here with the best email to reach you and we’ll resend the confirmation and details. Policy reference: https://www.petzonesd.com/live-arrival-guarantee/

Response from Pet Zone Tropical FishJan 8, 2026

Hi Charles — we’re very sorry to hear the fish arrived in that condition and for the frustration you had reaching us. We reviewed order #35245 and can confirm the DOA claim was already resolved and taken care of per our Live Arrival/DOA policy. If you didn’t receive the confirmation (or would like us to resend the details), please reply here with the best email to reach you and we’ll send it over right away. Policy reference: https://www.petzonesd.com/live-arrival-guarantee/

Response from Pet Zone Tropical FishJan 10, 2026

Hi Eric — we’re really sorry to hear the wrong fish was sent. That’s not the experience we want anyone to have. If you can message us with Reference #35050 (and ideally a photo of the fish and the bag/label), our team can review the shipment and work with you on a solution — whether that’s a replacement, store credit, or another appropriate resolution. We appreciate you flagging it and we’d like the chance to make it right.

Response from Pet Zone Tropical FishJan 10, 2026

Hi William — we’re really sorry about that. If a fish arrived unwell and passed shortly after, please message us with Reference #34995 and include a couple photos and your water parameters (temp, ammonia, nitrite, nitrate). Our team will review it and assist you according to our Live Arrival/DOA policy.

Response from Pet Zone Tropical FishJan 10, 2026

Hi Mary — we’re really sorry to hear that and we know how upsetting it is to lose a fish so quickly. Please message us with your order details (Reference #35071) and any photos you have so our team can review what happened. For transparency, our Live Arrival/DOA policy applies based on the shipping method selected, and USPS shipments are not covered under the live arrival guarantee. You can review the policy here: https://www.petzonesd.com/live-arrival-guarantee/